[多项选择]PART ONE
·You have received an e-mail from a customer who in the e-mail complained that he had received 100 green colour jackets instead of 50 green and 50 blue colour jackets. In order to solve the problem and find out the facts, you write a short note to the clothing store.
·Write a short note to Mr. Randy Simon, who is in charge of delivering goods from clothing store.
·Tell him about the claim
·Mention the date of delivery
·Ask for the duplicate invoice
·Write 30--40 words on your Answer Sheet.
NOTE
Dear Mr. Simon,

[简答题]{{B}}PART ONE{{/B}} ·You have received a fax from a customer who in the fax complained that he had received 100 green motorbikes instead of 50 green and 50 blue motorbikes. In order to solve the problem and find out the facts, write an email to Mr. Robert Simon, who is in charge of delivering goods from warehouse. Tell him about the claim. Mention the date of delivery. Ask for the invoice in duplicate.

[多项选择]· Read part of a note below you have received from your manager.
Mr. King called to invite the staff of our department to visit his factory. Could you give him a reply Would you please tell him how many people would like to go and what we want to see the most He didn’t tell me the exact date on which we are going to visit. Please check with him.
· Write an email to Mr. King:
· thanking him for the invitation
· telling him how many people want to go
· stating what you are most interested in seeing
· asking about the time of the visit.
· Write 60-80 words on your Answer Sheet.
· Do not include any postal address.

[多项选择]Part One
You are the Head Office Manager. You want to make a budget for office appliances for next year.
Write a memo to all department managers:
·asking them to report the appliances needed
·saying what appliances are included
·telling them the deadline.
Write 40-50 words.
[Memo]
To: All department managers
From : Susan Smith
Subject: Budget for office appliances

[多项选择]Part One
You are a HR manager and you plan to invite Mindsets Company to give personnel training course on cultural diversity.
Write an email to your assistant:
·asking her/him to contact the company
·saying the number of participants and the duration of time
·suggesting available weekends.
Write 40-50 words.

To...	Grace
CC...
Subject :	Personnel training

[多项选择]PART 1
·Do you have any pets

[简答题] Part one You are the Marketing Manager of a computer software company. You need some office furniture for a new employee in your department. ·Write a memo of 40—50 words to Eric Ford in the Purchasing Department: ·Telling him what furniture you need and why you need it. ·Asking him to tell you when the furniture will arrive. ·Write on your answer sheet.

[多项选择]PART 1
·Have you been collecting stamps for a long time

[多项选择]Part One
You are a marketing manager of" a furniture company and you want to buy a stand at a trade fair.
Write a note to your assistant Lucy:
·giving her the basic information of the fair
·asking her to fax the organiser for some enquiries
·suggesting when you want to get the result.
Write 40-50 words.

To:Lucy
From:Nick

[填空题]PART ONE· You will hear part of a talk to a group of business students about the role of free gifts in product promotion.· As you listen, for questions 1-12, complete the notes, using up to three words or a number.· After you have listened once, replay the recording. FREE GIFTS1. Sue Barnard works as a freelance .............................2. One of her clients produces .............................3. Last week she was working in Wales, at a client’s .............................4. She noticed that Prime magazine was offering a ............................. as a gift.5. The magazine was contained in a .............................6. The magazine’s marketing policy involved carrying out a .............................7. Rival magazines are offering gifts such as a book, a ............................. or a .............................8. All the free gifts are being offered in response to increasing .............................9. Magazines can get trapped in what Sue calls a .............................10. Advertising is a more important source of profits for magazines than the .............................11. Free gifts need to reflect the real ............................. of the magazine.12. A gift may increase magazine sales by up to .............................