[填空题]Lecture Notes
When doing business over the telephone，you have to pay special a~ention to the listening and speaking skills．
Tip 1．Raise your(16)______and smile as you speak；
Reason：You don’t have the advantage of talking with them in person．
Effect：Giving your voice a(17)______& making you sound cheerful．
Although the customers cannot see your smile，they can feel the(18)______through your voice．
Tip 2．Remember and use the customers’names；
Reason：People love their names and love to hear their names．
Effect:Making the service more(19)______and(20)______．
Dos：Listen closely to catch the name/make a(21)______/write it down．
Don’ts：Only be concerned about impressing them or how to(22)______to them

[填空题]Lecture Notes
When doing business over the telephone，you have to pay special a~ention to the listening and speaking skills．
Tip 1．Raise your(16)______and smile as you speak；
Reason：You don’t have the advantage of talking with them in person．
Effect：Giving your voice a(17)______& making you sound cheerful．
Although the customers cannot see your smile，they can feel the(18)______through your voice．
Tip 2．Remember and use the customers’names；
Reason：People love their names and love to hear their names．
Effect:Making the service more(19)______and(20)______．
Dos：Listen closely to catch the name/make a(21)______/write it down．
Don’ts：Only be concerned about impressing them or how to(22)______to them

[简答题]

What are you doing when you aren’t doing anything at all If you said "nothing," then you have just passed a test in logic and failed a test in neuroscience. (46)When people perform mental tasks, different areas of their brains become active, and brain scans show these active areas as brightly colored squares on an otherwise dull gray background. But researchers have recently discovered that when these areas of our brains light up, other areas go dark. This dark network is off when we seem to be on, and on when we seem to be off. When we appear to be doing nothing, we are clearly doing something. But what
The answer, it seems, is time travel. (47)The human body moves forward in time at the rate of one second per second whether we like it or not, but the human mind can move through time in any direction and at any speed it chooses. Why did evolution design our brains to go wandering in time Perhaps it’s because an experi- ence is a terrib

[单项选择]
When companies do business overseas, they come in contact with people from different cultures. These individuals often speak a different language and have their own particular custom and manners. These differences can create problems. For example, in France, business meetings begin promptly at the designated time and everyone is expected to be there. Foreign business people who are tardy are often left outside to be kept waiting as a means of letting them know the importance of promptness. Unless one is aware of such expected behaviors he may end up insulting the people with whom he hopes to establish trade relations.
A second traditional problem is that of monetary conversions. For example, if a transaction is conducted with Russia, payment may be made in rubles. Of course, this currency is of little value to the American firm. It is, therefore, necessary to convert the foreign currency to Ameri
A. Due to trade barriers, all goods can be shipped abroad in all countries.
B. In US strategic military material can be exported freely.
C. There are more import barriers than export barriers.