[填空题]

Employee Motivation Principles

No matter how experienced a leader you are, chances are at times you have struggled to motivate certain individuals. The granddaddy of motivation theory, Frederick Herzberg, called traditional motivation strategies "KITA" (something similar to Kick In The Pants). He used the analogy of a dog. When the master wants his dog to move, he either gives it a nudge from behind, in which case the dog moves because it doesn’t have much choice, or he offers it a treat as an inducement, in which case it is not so much motivated by wanting to move as by wanting choc drops! KITA does the job (though arguably not sustainable) but it’s hard work. Wouldn’t it be better if the dog wanted to move by itself
(8) They are about keeping people moving either with a kick from behind (threats, fear, tough targets, and complicated systems to supervise) or by offering choc drops (bonuses, grand presentations of the

[填空题]
No matter how experienced a leader you are, chances are at times you have struggled to motivate certain individuals. The granddaddy of motivation theory, Frederick Herzberg, called traditional motivation strategies "KITA" (something similar to Kick In The Pants). He used the analogy of a dog. When the master wants his dog to move, he either gives it a nudge from behind, in which case the dog moves because it doesn’t have much choice, or he offers it a treat as an inducement, in which case it is not so much motivated by wanting to move as by wanting choc drops! KITA does the job (though arguably not sustainable) but it’s hard work. Wouldn’t it be better if the dog wanted to move by itself
(8) They are about keeping people moving either with a kick from behind (threats, fear, tough targets, and complicated systems to supervise) or by offering choc drops (bonuses, grand presentations of the

[填空题]No matter how slow technology revolutions are, they can change our lifestyles.

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Passage 1 Claims and Adjustments
No matter how efficient a business firm tries to be, mistakes will happen. A customer may receive the wrong merchandise, slow service, invoices or statements that contain errors, or even discourteous
treatment at the hands of employees. Letters in which complaints are expressed - that is, letters in which customers make a claim against the company - are called claim letters.
The company for which you work undoubtedly will receive some claim letters; in turn, the company will have occasion to write claim letters to those from whom it buys. As a consumer you will also have many opportunities to write such letters.
People writing claim letters are interested in one thing: satisfaction. If the merchandise is faulty, they want it replaced at no cost or inconvenience to themselves. If the service is poor, they want an apology and assurance that service will improve; they may even want some compensation fo
A. sell wrong merchandise
B. send wrong goods to customers
C. are dissatisfied with the services or goods
D. provide slow service for customers

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Each summer, no matter how pressing my work schedule, I take off one day exclusively for my son. We call it dad-son day. This year our third stop was the amusement park, where he discovered that he was tall enough to ride one of the fastest roller coasters(过山车) in the world. We blasted through face-stretching turns and loops for ninety seconds. Then, as we stepped off the ride, he shrugged and, in a distressingly calm voice, remarked that it was not as exciting as other rides he’d been on. As I listened, I began to sense something seriously out of balance. Throughout the season, I noticed similar events all around me. Parents seemed hard pressed to find new thrills for indifferent kids. Surrounded by ever-greater stimulation, their young faces were looking disappointed and bored. Facing their children’s complaints of "nothing to do", parents were shelling out large numbers of dollars for various forms of entertainment. In many cases the money seemed to do li
A. his son was not as thrilled by the roller coaster ride as expected
B. his son blasted through the turns and loops with his face stretched
C. his son appeared distressed but calm while riding the roller coaster
D. his son could keep his balance so well on the fast-moving roller coaster