第14题:[多选题]免打扰服务的注意事项正确的是( ) A. 由乘务员执行航班前自行至准备室资料柜或业务处领取。 B. 餐饮服务前,乘务员应确保围裙口袋内备有不少于10张/航段的免打扰卡。 C. 使用时统一粘贴于每位休息旅客前方椅背靠近过道一侧的椅套上,高低适中,且不得直接粘贴于小桌板上,旅客睡醒后及时提供所需服务,并及时取回免打扰卡。 D. 航班过站时,乘务员对客舱座椅的整洁度进行确认,及时取下余留的免打扰卡。 参考答案:ACD
第24题: [单项选择]Anna Douglas understands the problems of old people ______. A. because she likes their music B. because she has grandchildren C. because she watches their television programs D. because she is old herself 参考答案:D 答案解析:在原文第一和第二段中有两句话:Every day she talked with other retired people like herself(她每天都和那些同她一样都退休的老人交谈。);Now