To resolve a dispute means to turn opposing positions into a single outcome. The two parties may choose to focus their attention on one or more of three basic factors. They may seek to (1) reconcile their interests, (2) determine who is right, and/or (3) determine who is more powerful.
(41) Disagreement of interests
Interests are needs, desires, concerns, fears -- the things one cares about or wants. They pro- vide the foundation for a person’s or an organisation’s position in a dispute. In a dispute, not only do the interests of one party not coincide with those of the other party, but they are in conflict. For example, the director of sales for an electronics company gets into a dispute with the director of manufacturing over the number of TV models to produce.
(42) Methods of settling conflicting interests
Reconciling such interests is not easy. It involves probing for deeply rooted concerns, devising creative solutions
To resolve a dispute means to turn opposing positions into a single outcome. The two parties may choose to focus their attention on one or more of three basic factors. They may seek to (1) reconcile their interests, (2) determine who is right, and/or (3) determine who is more powerful.
(41) Disagreement of interests
Interests are needs, desires, concerns, fears -- the things one cares about or wants. They pro- vide the foundation for a person’s or an organisation’s position in a dispute. In a dispute, not only do the interests of one party not coincide with those of the other party, but they are in conflict. For example, the director of sales for an electronics company gets into a dispute with the director of manufacturing over the number of TV models to produce.
(42) Methods of settling conflicting interests
Reconciling such interests is not easy. It involves probing for deeply rooted concerns, devising creative solutions
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