[填空题]
· Read the memo and the letter below.
· Complete the customer
complaint form on the opposite page.
· Write a word or phrase (in
CAPITAL LETTERS ) or number on lines 41-45 on your Answer Sheet.
{{B}}Memorandum{{/B}}
{{U}}Date: 11 Feb., 2004
Subject: Order No. 256{{/U}}
{{U}}From: Sales
Supervisor To: Amy,
trainee{{/U}}
We made a mistake with the order of Court Hotel.
Please flu in
the customer complaint form and pass it to Maggie Manning and ask her to deliver
the juice next week.
{{B}}Court Hotel{{/B}}
Chilcompton, Bath, BA3 4SA,
UK
Slembrouck BVBA
Violetstraat 187
B-1000 Brussels
Belgium
2 Feb. , 2004
Dear
Sir/Madam,
{{U}}Order No. 256{{/U}}
We have just received the above
order.
Unfortunately, you sent us 1,000 bottles of shampoo instead of 1,000
bottles of orange juice ordered. We need the juice for a
[填空题]
· Read the memo and the note below.
· Complete the claim form.
· Write
a word or phrase (in CAPITAL LETTERS) or a number on lines 41 -45 on your Answer
Sheet.
{{B}}
MEMO{{/B}}
TO: Jennifer Lee
FROM: Robert
James
DATE: 25 October 2006
SUBJECT: Insurance Claim
Could
you deal with this It’s our insurance claim, for the damage at the weekend. The
insurance policy is in my name, and we bought the carpet for $400, although it
will cost at least $600 to replace. Luckily our office carpets seem
fine.
Thanks
{{B}}
OWEN SMITH INSURANCE
COMPANY{{/B}}
With compliments
Thank you for your recent phone
call regarding flood damage in your photocopy room. Could you please complete
the attached form and return it to me as soon as possible. John
Black
{{B}}
Insurance Claim{{/B}}
NAME OF POLICY HOLDE
