[多项选择]● Your company has just received new company brochures,
● Write a note to the marketing Manager:
● telling her the brochures have arrived;
● saying which department they are in;
● asking her to collect her copies immediately.
● Write about 30-50 words on your Answer Sheet.

[多项选择]● Your company has just received new company brochures,
● Write a note to the marketing Manager:
● telling her the brochures have arrived;
● saying which department they are in;
● asking her to collect her copies immediately.
● Write about 30-50 words on your Answer Sheet.

[多项选择]Question 2 Your company has received a request from a customer for priority service and decided that it would be appropriate to grant this request. You have been asked to write a letter to explain to the customer why his request is not accommodated. Write the letter to the customer: expressing concerns with the customer’’s difficulties emphasizing the company’’s commitment to providing service to the customers clarifying the company’’s policy and why the request is not justifiable Question 3 Your company has been forced to downsize, and it wants to provide the best possible support to employees who now must look for other jobs. The director of human resources has asked you to write a report of effective outplacement support that has been provided in other companies. Write the report for the director, including the following information: what help has been provided by other companies what have been the effective ways of providing such help what

[简答题]Directions: Your friend has just won the first prize in the English Speech Contest held by the English Club. Write a note of congratulations. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the note. Use "Li Ming" instead.

[简答题]Your friend has just won the first prize in the Provincial English Speech Contest. Write a note of congratulations.
Marks will be awarded for content, organization, grammar and appropriateness.

[简答题]You have just received a letter from a company, which replied your application for a job and asked you to go to the interview on August 30. Please write a reply which is about 100 words on ANSWER SHEET II. Do not sign your own name at the end of the letter. You do not need to write the address.

[简答题]Your friend Michael has just won the first prize in the National English Speech Contest. Write him a note to congratulate him.

[单项选择]The company has received many complaints from customers who believe that our rates are far from （）.
A. allowable
B. satisfied
C. trustworthy
D. reasonable

[单项选择]The BBC has just successfully demonstrated a new digital radio ______ system.
A. transaction
B. transition
C. transmission
D. transformation

[多项选择]·The company you work for has just installed a new computer system, but there is a problem with some of the equipment.
·Write an email to all staff in your department:
·explaining what the problem is
·telling staff what to do if they have this problem
·saying when the problem will be fixed.
·Write 40-50 words.
·Write on the opposite page.

[单项选择]A new young teacher has just begun her work.
In the first day of school, after she read the list (名单) of students in her class, she thought, the day started really exciting.
Because after each student’s name was a number, such as 138、140、154 and so on. "Look at these IQs (智商)." she thought to herself. "These students all have high IQs, so the school must have given me the best class of all!"
As a result, the excited teacher worked much harder with this class than other teachers in the grade. She spent a lot of time and tried many new teaching ways that she thought would be helpful for the students and hold their interest.
She was successful and it worked! The class did much better than any other, classes which were taught by other teachers in the usual way in this school. The school praised (表扬) this class and this new teacher greatly for their success. Only later did she find out that the numbers after each student’s name were just their locker (存物柜) numbers.
Ne
A. Right.
B. Wrong.
C. Doesn’t Say.

[简答题]Question 4
· Your organisation has undertaken a series of experiments in order to become more cost effective．
You have been asked to write a report summarising the results of these cost-reducing strategies．
· Write the report to the General Manager．including：
——a general introduction to this reform．
——One or two of the most effective strategies in this reform，
——One of the problems that surfaced during the course，
——what measures were taken to solve the above-mentioned problem．

[多项选择]Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following: a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees’’ manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees’’ manner of answering phone calls what can be do

[多项选择]Question 2
· Your department has followed individual buying decisions for a long time.
· Write a report about it.
· Write 200-250 words on the separate answer paper provided.

[多项选择]Your company has found that ineffective time management is one of the major problem areas through- out the workforce. You have been asked to put forward some suggestions for improving the situation.
Discuss, and decide together:
·Why poor time management can become a major problem in companies
·What procedures could be adopted to ensure that time is managed effectively.

[单项选择]

[听力原文]
M: Has your younger sister found a new job
W: No. She is still at home. But I’m helping her look for one.

What does the mall mean（）
A. Working for her sister.
B. Helping her younger sister look for a job.
C. Looking for a new job.
D. Looking after a new job.