[单项选择]
· Read the article below about process management to quality improvement,
and the questions on the opposite page.
· For each question 13--18, mark one
letter (A, B, C, or D) on your Answer Sheet for the answer you choose.
{{B}}
PROCESS MANAGEMENT TO QUALITY IMPROVEMENT{{/B}}
The examples above
illustrate the need for integrated process and quality management, based on
well-structured procedures, sensibly applied. For an organization to function
effectively, it must have visible and easily understood procedures that assist
staff in carrying out their work and provide accountability for all operations.
Providing such a system is not trivial, and it cannot be done without
considerable thought and hard work. But the results will more than justify the
effort.
Modern management must deal with degrees of complexity
unheard of only a few decades ago. They must integrate many systems--for
example, for purchasing, personnel,
A. Integrated process and quality management is called for.
B. Considerable thought and hard work are the premise of providing such a mentioned system.
C. The procedures mentioned here can help employees fulfill their work.
D. The effort made in providing such a system will be great while what we get will be little.
[填空题]
·Read the article below about management teams in making
decisions.
·Choose the best sentence from the opposite
page to fill each of the gaps.
·For each gap 8-12,mark
one letter(A-G).
·Do not use any letter more than once.
How Management Teams Can Have a Good Fight
Top managers often find it very difficult to manage conflict.
They know that conflict over issues is natural and even necessary. Reasonable
people,making decisions under conditions of uncertainty,are likely to have
honest disagreements over the best path for their company’s future. Management
teams whose members challenge one another’s thinking develop a more complete
understanding of the choices, cerate a richer range of options. Ultimately they
are able to make the kinds of effective decisions necessary in today’s
competitive environments. But, unfortunately, healthy conflict can quickly turn
unproductive. A comment meant as a s