[多项选择]·Read this part of a letter from Anita Banks, who recently bought a washing machine from your company.
I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month.
I have written to you twice but have had no reply. I am now considering taking legal action.
·Write a letter to Mrs Banks:
·apologising for not replying earlier
·explaining the reason for the delay
·saying how you intend to deal with the problem
·promising to contact her again soon.
·Write 60- 80 words.

[简答题]·Read this part of a letter from Anita Banks, who recently bought a washing machine from your company. I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month. I have written to you twice but have had no reply. I am now considering taking legal action. ·Write a letter to Mrs Banks: ·apologising for not replying earlier ·explaining the reason for the delay ·saying how you intend to deal with the problem ·promising to contact her again soon. ·Write 60- 80 words.

[多项选择]· Read part of a letter below from Andrew Trellis inviting you to a business reception at which your company will receive an award.
We are pleased to inform you that your company has won this year’s Business 2003 Award. The award will be presented at a reception at the Park Hotel on February 19.
I would be grateful if you would let me know as soon as you can whether you will be able to attend and, also, whether you would be prepared to give a short talk during the evening.
· Write a letter to Mr Trellis:
· thanking him for the award
· suggesting a topic for the talk
· saying what equipment you will need
· asking whether some members of staff can also attend.
· Write 60-80 words on your Answer Sheet.
· Do not include any postal addresses.
Dear Mr Trellis

[多项选择]· Read part of a letter below from Tom Miller inviting you to an annual meeting held by The National Advertising Directors Association at which you are urged to make a speech.
Our association will have its annual meeting 15-18 August at Shangri-la Hotel. I have been asked to lead a panel discussion on "The Roles of Media".
Would you serve as our speaker-specialist I would appreciate it if you would let me know as soon as you can whether it will be possible for you to attend the meeting and undertake this assignment.
· Write a letter to Mr. Miller:
· thanking him for the invitation
· showing your willingness to accept it
· asking how long the talk should be
· enquiring whether some members of your staff can also attend.
· Do not include any postal address.

[多项选择]· Read part of a letter below from James French, a local publisher.
We are preparing a directory of information about businesses in the area. Would it be possible to arrange a convenient time to interview you about your company
Could you let me know as soon as possible what your company’s major activities are, to help in planning the organisation of the directory
· Write a letter to James French:
· agreeing to his request for an interview
· giving details of what your company does
· saying why you would like your company included in the directory
· asking when the directory will be published.
· Write 60-80 words on your Answer Sheet.
· Do not include any postal addresses.
Dear Mr French

[多项选择]· Read part of a note below you have received from your manager.
Mr. King called to invite the staff of our department to visit his factory. Could you give him a reply Would you please tell him how many people would like to go and what we want to see the most He didn’t tell me the exact date on which we are going to visit. Please check with him.
· Write an email to Mr. King:
· thanking him for the invitation
· telling him how many people want to go
· stating what you are most interested in seeing
· asking about the time of the visit.
· Write 60-80 words on your Answer Sheet.
· Do not include any postal address.

[多项选择]· Read part of a letter below from Mr. Clinton, the manager of an office supplies company, asking for the information about your company and your product, the printer.
We are an office supplies company and to place an order for a number of printers. Your latest product, XP418 printer, has attracted our attention and we would like to have some information about your company and your products. We would appreciate it if you can send us your company’s catalogue for our reference.
· Write a letter to Mr. Clinton:
· acknowledging his letter
· agreeing to provide some information about your company and XP418 printer
· expressing your willingness for cooperation
· saying that you are ready for offering any help.
· Write 60-80 words on your Answer Sheet.
· Do not include any postal address.

[多项选择]· Read part of a fax from a hotel manager, Mr. Washington, asking about the change of schedule.
Thank you very much for your email, enquiring about the availability of the conference room at our hotel on October 12. Unfortunately, on the date you have chosen, there is another conference. Would you please considering making a change to your schedule
· Write a fax to Mr. Washington:
· thanking him for his fax
· agreeing to change the schedule
· suggesting another date
· telling him what else you want him to do.
· Write 60-80 words on your Answer Sheet.
· Do not include any postal address.

[单项选择]

Banks normally receive money from their customers in two distinct forms: on current account, and on deposit account. With a current account, a customer can issue personal cheques. No interest is paid by the bank on this type of account. With a deposit account, however, the customer undertakes ( 答应 ) to leave his money in the bank for a minimum specified period of time. Interest is paid on this money.
The bank in turn lends the deposited money to customers who need capital. This activity earns interest for the bank, and this interest is almost always at a higher rate than any interest which the bank pays to its depositors. In this way the bank makes its main profits.
We can say that the primary function of a bank today is to act as an intermediary ( 中间人) between depositors who wish to make interest on their savings, and borrowers who wish to obtain capital. The bank is a reservoir ( 水库 ) of loanable money, with streams of money flowing in and out. For this reason,
A. the current account
B. personal cheques
C. the deposit account
D. both the current and deposit account

[多项选择]· Read this part of a note from Emma Jackson, boss of a French travel agency.
We are thinking of printing a brochure to introduce tourist attractions and accommodation facilities in Europe. Please contact the major hotels and scenic spots and the like and invite them to make advertisements.
· Write a letter to Hotel Mecure:
· giving a brief self-introduction
· saying what kind of brochure you are going to print
· stating the rate of advertising
· asking for a prompt reply.
· Write 60-80 words.
· Write on your Answer Sheet.

[简答题]· Read this part of a note from Emma Jackson, boss of a French travel agency. We are thinking of printing a brochure to introduce tourist attractions and accommodation facilities in Europe. Please contact the major hotels and scenic spots and the like and invite them to make advertisements. · Write a letter to Hotel Mecure: · giving a brief self-introduction · saying what kind of brochure you are going to print · stating the rate of advertising · asking for a prompt reply. · Write 60-80 words. · Write on your Answer Sheet.

[简答题]· Read this part of a fax from Ms Sophia Lin, the conference organizer. We have pleasure in inviting you to our annual conference to be held at the Hilton Hotel here in Los Angeles, from 10 to 15 October, 2001. We enclose derails of the conference, accommodation arrangements and a provisional program. Last year you gave a very interesting presentation on the subject of "Major Principles of Financial Management". We would be very grateful if you would consider giving us an update on this. Please confirm your participation at your earliest convenience. · Write a fax to Ms Sophia Lin: · referring to the invitation · confirming your participation · requesting more information about the program · apologizing and giving reason for not being able to give another presentation. · Write 60-80 words. · Write on your Answer Sheet.

[简答题]·Read this part of a letter from Maggie Smith, a conference organisen
I am writing to ask you if you would be prepared to give the opening speech
at the ’Marketing World’ conference.
The conference will be held at the Seaview Hotel in Brighton on 29-30
November. The opening speech is scheduled to begin at 19.00 on 29 July. You
may speak on a topic of your choice.
·Write a letter to Maggie Smith:
·agreeing to give the opening speech
·proposing a topic for your speech
·requesting the equipment you need
·asking about payment.
·Write 60- 80 words.