[填空题]When people run into problems and their complaints to the customer services can not work, they can turn to ______.

[填空题]When people run into problems and their complaints to the customer services can not work, they can turn to ______.

[简答题]When entering a new culture, the problems people face are __________.

[填空题]When an earthquake occurs, people must run to open ground or stay in safe areas like ______.

[单项选择]Passage Two
The people who run Yosemite National Park want to make some changes. They say there are too many cars in the park. Sometimes, no more people can fit into the park.
The cars, trucks, and campers cause many problems. The cars make too much noise. People cannot hear each other talk. The best view of Yosemite Falls is from the parking lot.
The new plan is to keep most cars out of the park. Some people come only for one day. They will have to leave their ears outside the park. They will have to ride buses into the park. Some people have reservations at hotels or campgrounds at Yosemite. They can bring in their cars, but they will have to leave them in the parking lot.
The new plan will include removing some roads. It will include removing bridges over the river. It will include making new paths for hiking and biking.
Floods last year hurt in the park in many ways. Congress wants the people who run Yosemite to fix up the park. But Congres
A. hotels
B. restaurants
C. parking lots
D. apartments near the park

[单项选择]

Speaker: Will people still run their errands in the same way fifty years from now Will they still go to grocery store for food and to the bank for money Some experts think that in fifty years, people will run both of these errands and maybe more from their living rooms. It is convenient to do so. What they will have to do is buy home computers without even having to take any course in programming. They will simply talk to their computers, and if it is possible, the computers will talk back to them. By and by, people will do shopping at home. It saves much of their time. For example, a family wants to buy a TV. They will see a picture of the model they want on a video screen and find the store with the most reasonable price. Then they will send a message to that store, and the right amount of money will be taken out of their bank and put into the store’s. Many people will run most of their errands electronically. But sometimes, they will still want to go shopping in the old-
A. Because it saves much of their money and time.
B. Because they will simply talk to their home computers.
C. Because they will exchange their ideas with computers.
D. Because it is convenient and time-saving.

[单项选择]What does the passage suggest to people when they ate not. living in a country where the language is spoken
A. They go to movies, watch TV, and read newspaper and magazines.
B. They make friends who speak the language.
C. They make to class.
D. They study grammar and vocabulary.

[填空题]How can you protect other people when you have a cold
______ with a tissue when you cough or sneeze at least.