[填空题]When people run into problems and their complaints to the customer services can not work, they can turn to ______.

[填空题]When people run into problems and their complaints to the customer services can not work, they can turn to ______.

[简答题]When entering a new culture, the problems people face are __________.

[填空题]When an earthquake occurs, people must run to open ground or stay in safe areas like ______.

[单项选择]

Speaker: Will people still run their errands in the same way fifty years from now Will they still go to grocery store for food and to the bank for money Some experts think that in fifty years, people will run both of these errands and maybe more from their living rooms. It is convenient to do so. What they will have to do is buy home computers without even having to take any course in programming. They will simply talk to their computers, and if it is possible, the computers will talk back to them. By and by, people will do shopping at home. It saves much of their time. For example, a family wants to buy a TV. They will see a picture of the model they want on a video screen and find the store with the most reasonable price. Then they will send a message to that store, and the right amount of money will be taken out of their bank and put into the store’s. Many people will run most of their errands electronically. But sometimes, they will still want to go shopping in the old-
A. Because it saves much of their money and time.
B. Because they will simply talk to their home computers.
C. Because they will exchange their ideas with computers.
D. Because it is convenient and time-saving.

[填空题]How can you protect other people when you have a cold
______ with a tissue when you cough or sneeze at least.

[单项选择]When dealing with complaints, she would like to
A. take more responsibility.
B. pass tile customer on to her boss.
C. give the customers money back.

[单项选择]Many people wrongly believe that when people reach old age, their families place them in nursing homes. They are left in the (67) of strangers for the rest of their lives. Their (68) children visit, them only occasionally, but more often, they do not have any (69) visitors. The truth is that this idea is an unfortunate myth--an (70) story. In fact, family members provide over 80 percent of the care (71) elderly people need. Samuel Preston, a sociologist, studied (72) the American family is changing. He reported that by the time the (73) American couple reaches 40 years of age, they have more parents than children. (74) , because people today live longer after an illness than people did years (75) , family members must provide long term care. More psychologists have found that all caregivers (76) a common characteristic: All caregivers believe that they are the best (77) for the job. In othe