[简答题]The first impression that a client receives about a business is very often through a telephone contact. A caller who is left hanging on "hold" will get the feeling that he or she has been forgotten or ignored. If a call is answered rudely, the caller may become angry.

[简答题]The first impression that a client receives about a business is very often through a telephone contact. A caller who is left hanging on "hold" will get the feeling that he or she has been forgotten or ignored. If a call is answered rudely, the caller may become angry.

[单项选择]A 2-week postpartum client inquires about alcohol use during lactation. She tells the nurse she has heard that a small glass of wine or beer before nursing will increase her milk supply and be good for the baby. What’s the nurse’s best response（）
A. "It’s true that a little alcohol before breast-feeding will help your milk supply because it will help you relax. "
B. "Research has shown that it actually decreases the amount of milk the baby will get, perhaps because it affects the taste of your milk. "
C. "A little alcohol will help you to relax and the small amount that will pass through the milk may just help the baby relax. "
D. "You shouldn’t even consider drinking alcohol while you are nursing a baby. ”

[单项选择]MAKING THE RIGHT IMPRESSION
The first thing to remember when you go for a job interview is that this is not a one- sided affair. Treat it as you would do in a negotiation. After all, both you and the prospective employer are selling something. If you approach an interview with the attitude of "any job will do", the interviewer will realize that immediately. If the job is worth anything, you won’t get it.
You should prepare yourself for an interview just as you would do for a negotiation. Find out as much as you can about the company and the person who is to interview you. Don’t be caught unawares. Go to the Internet and look at the company’s website. Compare it with that of its competitors. Alternatively, look at the Yellow Pages or trade magazines to see how they advertise themselves. Make enquiries at the Chamber of Commerce and other relevant organizations. Find out at least a little about the sector so that you can ask interesting questions.
Think of and
A. they are at a disadvantage.
B. they are buying and selling at the same time.
C. an interview is like a presentation.
D. the interviewer will be realistic.

[单项选择]Making the Right Impression
The first thing to remember when you go for a job interview is that this is not a one-sided affair. Treat it as you would do in a negotiation. After all, both you and the prospective employer are selling something. If you approach an interview with the attitude of "any job will do", the interviewer will realize that immediately. If the job is worth anything, you won’t get it.
You should prepare yourself for an interview just as you would do for a negotiation. Find out as much as you can about the company and the person who is to interview you. Don’t be caught unawares. Go to the Internet and look at the company’s website. Compare it with that of its competitors. Alternatively, look at the Yellow Pages or trade magazines to see how they advertise themselves. Make enquiries at the Chamber of Commerce and other relevant organizations. Find out at least a little about the sector se that you can ask interesting questions.
Think of and
A. they are at a disadvantage.
B. they are buying and selling at the same time.
C. an interview is like a presentation.
D. the interviewer will be realisti

[填空题]
1 We all have first impression of someone we just met. But why do we form an opinion about someone without really knowing anything about him or her, aside perhaps from a few remarks or readily observable traits.
2 The answer is related to how your brain allows you to be aware of the world. Your brain is so sensitive in picking up facial traits, even very minor difference in how a person’s eyes, ears, nose, or mouth are placed in relation to each other make you sea him or her as different. In fact, your brain continuously processes incoming sensory information the sights and sounds of your world. These incoming "signals" are compared against a host of "memories" stored in the brain areas called the cortex system to determine what these new signals "mean."
3 If you see someone you know and like at school, your brain says "familiar and safe." If you see someone new, it says, "new potentially threatenin