[填空题]One way to deal with difficult people is to walk away from the situation.

[填空题]One way to deal with difficult people is to walk away from the situation.

[填空题] How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38)

[填空题]Even difficult people have some truth in what they say.

[填空题]Difficult people refer to those who have some kind of psychological problem.

[单项选择] Google Closes In on DoubleClick Deal
Score one for Google. The Federal Trade Commission ruled Dec. 20 that it would not block Google’s (GOOG) proposed $3.1 billion acquisition of leading online ad-serving and tracking firm DoubleClick. The 4-1 decision in Google’s favor marked a major win for the Web search Goliath, which is battling to expand its considerable share of the $30 billion online advertising market beyond tiny text ads related to Web queries.
But Google can’t claim victory yet. The European Union’s antitrust commission still needs to sign off on the merger before Google can begin incorporating DoubleClick into its business. That may not happen without Google agreeing to certain conditions, if at all. Already, the EU has raised concerns about its impact on consumer privacy. "This is round one of a two-round battle," says Jeff Chester, executive director of the Center for Digital Democracy (CDD), a nonprofit public interes
A. Google doesn’t agree to certain conditions.
B. The European Union needs to sign off on the merge.
C. Google has raised concerns about consumer privacy.
D. Google can’t begin incorporating DoubleClick into it’s business.

[单项选择]Google Closes In on DoubleCliek Deal
Score one for Google. The Federal Trade Commission ruled Dec. 20 that it would not block Google’s (GOOG) proposed $3. I billion acquisition of leading online ad-serving and tracking firm DoubleClick. The 4-1 decision in Google’s favor marked a major win for the Web search Goliath, which is battling to expand its considerable share of the $30 billion online advertising market beyond tiny text ads related to Web queries.
But Google can’t claim victory yet. The European Union’s antitrust commission still needs to sign off on the merger before Google can begin incorporating DoubleClick into its business. That may not happen without Google agreeing to certain conditions, if at all. Already, the EU has raised concerns about its impact on consumer privacy. "This is round one of a two-round battle," says Jeff Chester, executive director of the Center for Digital Democracy (CDD), a nonprofit public interest group that oppose
A. Facebook
B. Viacom
C. MySpace
D. Digg