更多"Government deregulation of the long"的相关试题:
[填空题]Why did utilities facing deregulation need systems provided by SCT
A. A.They want to use the system to make new regulations
B.They are driven by the global competition to compete for a business with Clientsoft
C.They want to solicit and maintain relationship with their clients.
[填空题]Lecture Notes
When doing business over the telephone,you have to pay special a~ention to the listening and speaking skills.
Tip 1.Raise your(16)______and smile as you speak;
Reason:You don’t have the advantage of talking with them in person.
Effect:Giving your voice a(17)______& making you sound cheerful.
Although the customers cannot see your smile,they can feel the(18)______through your voice.
Tip 2.Remember and use the customers’names;
Reason:People love their names and love to hear their names.
Effect:Making the service more(19)______and(20)______.
Dos:Listen closely to catch the name/make a(21)______/write it down.
Don’ts:Only be concerned about impressing them or how to(22)______to them
[单项选择]Where does Miss Li workWho should answer the telephone
A. Mother.
B. Son,
C. Neither of them.
[单项选择]
Conversation 2
What can be learned from the telephone conversation you've just heard ()
A. Mr. James Potter works for Sun Electronics.
B. Mr. Martin Richard works for ABC company.
C. Mr. Martin Richard is wanted on the phone but he is not available.
D. Mr. James Potter is wanted on the phone but he is not available.
[填空题]After the tragedy, Jerry and his youth group telephoned Muslim teens to help with their study.
[单项选择]The writer’s attitude towards the use of the telephone is()
A. affectionate
B. disapproving
C. approving
D. neutral