[填空题]Who can use this reading room
______ of this college.

[单项选择]Where is the General Reading Room
A. Beside the library building.
B. Inside the library building.
C. In a white house across the sports field.

[单项选择]Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition．It’s one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can’t afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible．
If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that’s the case．do your best to offer a moderate，appealing alternative．
Ask your customers to rate your service on a regular basis．This can be done via a
A. can provide better customer service．
B. are able to offer Iower prices．
C. have higher business status．

[单项选择]A. In a reading room. B. In a classroom. C. In a garden D. In a shop.

[单项选择]Where is the General Reading Room [A] Beside the library building. [B] Inside the library building. [C] In a white house across the sports field.

[单项选择]Where is the General Reading Room [A] Beside the library building. [B] Inside the library building. [C] In a white house across the sports field.

[简答题]A reading room for staff
Things to be put in the reading room
· Computers
·Daily newspapers
·Popular magazines
· Reference books
· Best sellers
·Technical magazines
· Company literature
· Industry literature

[简答题]Rules of the Reading Room
1. Read and study seriously.
2. Keep quiet and pay attention to cleanliness.
3. Do not talk or laugh loudly; do not smoke or eat; do not litter the floor with waste paper.
4. Produce your student card when borrowing books. Borrow only one book at a time.
5. Protect public property. Do not scribble (乱涂) on the pages of books or tear them out.
6. Do not move the desks or chairs about. Close the windows when leaving.
7. Let the readers and librarians help each other and jointly run the reading room well.

[单项选择]Where is the General Reading Room[A] Beside the library building.[B] Inside the library building.[C] In a white house across the sports field.

[单项选择]—May I take my lunch to the reading room —No, you ______. You should finish it right here.
A. mightn’t
B. won’t
C. needn’t
D. mustn’t