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Industry should get rid
of half its bosses, says behavioral psychologist Alfred J. Marrow. "Adults are
quite capable of handling their lives outside their homes, at their jobs,"
Marrow said in an interview. They need fewer supervisors and managers, not
more.
As president of the American Board of Professional
Psychology, he’s heard the complaint from working people over and over again:
too many bosses.
If a shirt manufacturer’s customers are
returning merchandise because the collars are crooked, he said, the people who
make the shirts are more likely than management to identify the problem quickly
if they get together to talk about it.
But if the boss comes on
as an adversary, bawling them out for bad work and threatening to or actually
firing some, the remaining workers will probably react angrily and work will
suffer.
He recalled an insurance company in Hartford, Conn. that
got about 50,
A. to inform us that people are dissatisfied with their wages and hours
B. to explain that"job enrichment" creates job
C. to suggest that bosses hinder production more than they help it
D. to persuade us to carry out our greater "job simplification"