[填空题]

• A. contact with you
• B. I will
• C. Please
• D. miss you
• E. look forward to
• F. in touch
• G. I won’t
• H. Don’t forget
  Adriana: I heard you’re moving to New York.
  Ryan: Yes. I’ve got an offer in upstate New York.
  Adriana: Oh, that’s great! But I’m going to (56) .
  Ryan: Me too. Let’s keep (57) .
  Adriana: Yeah. (58) to drop me a line when you settle down.
  Ryan: Trust me. (59) . I’ll keep you posted.
  Adriana: You have my address
  Ryan: Well, I have your email address.
  Adriana: All right! I (60) hearing from you soon. Good luck!

59（）

[填空题]

• A. contact with you
• B. I will
• C. Please
• D. miss you
• E. look forward to
• F. in touch
• G. I won’t
• H. Don’t forget
  Adriana: I heard you’re moving to New York.
  Ryan: Yes. I’ve got an offer in upstate New York.
  Adriana: Oh, that’s great! But I’m going to (56) .
  Ryan: Me too. Let’s keep (57) .
  Adriana: Yeah. (58) to drop me a line when you settle down.
  Ryan: Trust me. (59) . I’ll keep you posted.
  Adriana: You have my address
  Ryan: Well, I have your email address.
  Adriana: All right! I (60) hearing from you soon. Good luck!

56（）

[单项选择]

M: Mrs. Liang, could I have a word with you, please
W: Oh, yes, Tony, of course.
M: I wondered if I could have next Friday off. My sister’s arriving from Switzerland....er...I’d like to meet her at the airport.
W: Oh, Friday’s rather difficult. What time does she arrive
M: The plane gets in at four p.m.
W: Why don’t you go off just after lunch; then you’ll manage to get to the airport on time to meet her at four
M: Oh, thank you very much, Mrs. Liang.

Why does Tony want to talk with Mrs. Liang （　）
A. To tell her about his sister’s arrival.
B. To invite her to a party.
C. To discuss some business affairs.
D. To ask for a day’s leave.

[填空题]I am afraid, that we can’t contact you by phone.

[单项选择]

Conversation 1
W: Could I see the Manager, please I have a complaint.
M: Can I help you, madam
W: Yes. The toilet doesn’ t flush properly; the water doesn’t run away in the shower; and there’s no extra service. What have you to say to that
M: I’ m sorry to hear that. I’ ll attend to it right away.
W: That’ s no way to run a hotel.
M: No, madam. I do apologize. It’s most unusual. The housekeeper usually checks every room before new guests move in. we’ ve been very busy with a large conference.
W: Oh, terrible, anyhow, one doesn’ t expect this sort of thing in a well-run hotel.
M: We’re awfully sorry. Is there anything else
W: I’ d like an extra pillow.

Who is the man （）
A. Shop assistant.
B. Receptionist.
C. Hotel manager.
D. Clerk.

[填空题]A: Excuse me, but could you help me B: With pleasure.____________

[简答题]It is important that you contact them when you first become aware a problem might be developing rather than waiting until it has become extremely serious.

[单项选择]A. Yes, I need a cup of coffee. B. Please be helpful.
C. I can help. D. Yes, I do.