M: Mrs. Liang, could I have a word with you, please
W: Oh, yes, Tony, of course.
M: I wondered if I could have next Friday off. My sister’s arriving from Switzerland....er...I’d like to meet her at the airport.
W: Oh, Friday’s rather difficult. What time does she arrive
M: The plane gets in at four p.m.
W: Why don’t you go off just after lunch; then you’ll manage to get to the airport on time to meet her at four
M: Oh, thank you very much, Mrs. Liang.
Conversation 1
W: Could I see the Manager, please I have a complaint.
M: Can I help you, madam
W: Yes. The toilet doesn’ t flush properly; the water doesn’t run away in the shower; and there’s no extra service. What have you to say to that
M: I’ m sorry to hear that. I’ ll attend to it right away.
W: That’ s no way to run a hotel.
M: No, madam. I do apologize. It’s most unusual. The housekeeper usually checks every room before new guests move in. we’ ve been very busy with a large conference.
W: Oh, terrible, anyhow, one doesn’ t expect this sort of thing in a well-run hotel.
M: We’re awfully sorry. Is there anything else
W: I’ d like an extra pillow.
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