MEMO
FROM: David Williams
TO: IMA student
DATE: January 20, 2006
SUBJECT: Review Questions from Chapter 3 and Online Readings
Here are the answers to your January 18th review questions about feedback, listening, and non-verbal communication.
1. Four ways that can provide supportive feedback are..
● Maintaining eye contact
● Responding with appropriate facial expressions and gestures
● Using verbal reinforcements such as "I see" and "yes"
● Rephrasing the speaker’s comments to verify understanding
2. When your gestures conflict with your words, your audience will almost always believe your gestures and not your words.
3. Active listening is very useful when you are not sure you understand what the person means, or when an important or emotionally charged message is sent.
I hope this information is helpful. If you need further information, please
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