[填空题]

MEMO
FROM: David Williams
TO: IMA student
DATE: January 20, 2006
SUBJECT: Review Questions from Chapter 3 and Online Readings
Here are the answers to your January 18th review questions about feedback, listening, and non-verbal communication.
1. Four ways that can provide supportive feedback are..
● Maintaining eye contact
● Responding with appropriate facial expressions and gestures
● Using verbal reinforcements such as "I see" and "yes"
● Rephrasing the speaker’s comments to verify understanding
2. When your gestures conflict with your words, your audience will almost always believe your gestures and not your words.
3. Active listening is very useful when you are not sure you understand what the person means, or when an important or emotionally charged message is sent.
I hope this information is helpful. If you need further information, please

[单项选择]
From: Dr Ohao Liang Luen, Chief Medical Officer
To: All Managers of the Dragon Company’s Branch Factories
Date: 29 November
Loss of hearing among workers in our factories is now becoming a very serious problem of which all managers and supervisors must be aware. It is important to identify workers whose hearing may have (19) because of unacceptable noise in certain (20) of a factory. Where there is very noisy machinery, supervisors usually (21) ear protectors to operatives and to those working nearby. However, not all workers are willing to wear ear protectors and often (22) instructions to do so. Others put them on but then (23) them unless they are (24) supervised. Appropriate, training and information about the (25) which can be caused by noise is probably the most effective way of dealing with this problem, provided that it is foll
A. closely
B. thoroughly
C. completely
D. accurately