[填空题]

Better your English and customer service skills in a better career Join our fast expanding team and you will be involved in customer service activities for our customers at our Data Processing Center. It’s a career opportunity where you can use and develop your language skills, your customer service skills and supervisory(监管) skills. Right now we are looking for: Section Head, Correspondence In this supervisory role, you will lead a small team to prepare written replies for customer enquiries and instructions according to our Company policies and guidelines. You will identify customers’ needs to ensure high service standards. You should hold a degree, preferably in English, with supervisory experience in the service-related field, ideally involved in customer correspondence. As a team leader and decision maker, you must possess excellent interpersonal and communication skills and be proficient in written and spoken English and Chinese. In return, you will be offered a

[填空题]

Better your English and customer service skills in a better career Join our fast expanding team and you will be involved in customer service activities for our customers at our Data Processing Center. It’s a career opportunity where you can use and develop your language skills, your customer service skills and supervisory(监管) skills. Right now we are looking for: Section Head, Correspondence In this supervisory role, you will lead a small team to prepare written replies for customer enquiries and instructions according to our Company policies and guidelines. You will identify customers’ needs to ensure high service standards. You should hold a degree, preferably in English, with supervisory experience in the service-related field, ideally involved in customer correspondence. As a team leader and decision maker, you must possess excellent interpersonal and communication skills and be proficient in written and spoken English and Chinese. In return, you will be offered a

[简答题]For two candidates Managerial skills Your company is going to employ some managers. You have been asked to talk about a manager’s skills. Discuss the situation together, and decide, · What technical skills a manager should have · What conceptual skills a manager should have For three candidates Managerial skills Your company is going to employ some managers. You have been asked to talk about a manager’s skills Discuss the situation together, and decide: · What technical skills a manager should have · What conceptual skills a manager should have · What human skills a manager should have

[单项选择]

Who knows better than your customers where your operations can be improved Today, progressive firms increasingly rely on advisory councils to suggest improvements, recommend action, and offer feedback on programs and policies. In fact, many companies feel that this form of communication is vital to the continuous improvement of their business operations.
A council, among other things, improves communication and spurs improvement of operations. Remember that the secret to success is dialogue -- the .exchange of ideas and opinions. Focus on problems your customers have. Spell out your goals and objectives.
Each meeting should have a specific objective to accomplish. Determine the meeting’sfrequency. If you want to implement a strategic plan, an annual meeting may be enough. If you want to focus on operational issues, more meetings may be needed.A good council will have no more than 12 people, with half of the members from your company and half your customers.
A. Because they can influence business operations
B. because business improvements depend on communication with them
C. Because they are heavily relied on by prosperous companies
D. Because goals and objectives are set out by them

[填空题]To better protect your laptop, you should not poke it with a ______.

[填空题]The better your service, ______(你就能得到越多的市场份额).

[填空题]You’d better have your car _____ at once, or you will be late for Professor’s lecture.

[单项选择]Our customer service team found your comments______and would like you to fill out a more detailed evaluation form.
A. confirmed
B. expectant
C. useful
D. interested

[填空题]You’d better vary your diet __________ (不要总吃同样的东西).

[填空题]
Some common mistakes we have made in our conversations and the corresponding solutions.
1. (1) .
Solutions:
1) Learn to listen to people’s words;
2) Avoid (2) type of questions;
3) Prod a little further if someone says something like"Oh, I dot’t
know. "
2. Tightening up.
Solutions :
1) Read the newspaper before leaving home and talk about the
(3) ;
2) Talk about something in your surroundings, comment on the
aquarium at the party, costumes, etc.
3. Feeling ill at ease when meeting others for the first time.
The solution:
Assume (4) .
Procedures:
1) Imagine how you feel when meeting one of your best friends;
2) Don’t overdo it.
4. Poor delivery.
Solutions:
1) Slowing down;
2) (5) ;
3) Speaking clea