Better your English and customer service skills in a better career Join our fast expanding team and you will be involved in customer service activities for our customers at our Data Processing Center. It’s a career opportunity where you can use and develop your language skills, your customer service skills and supervisory(监管) skills. Right now we are looking for: Section Head, Correspondence In this supervisory role, you will lead a small team to prepare written replies for customer enquiries and instructions according to our Company policies and guidelines. You will identify customers’ needs to ensure high service standards. You should hold a degree, preferably in English, with supervisory experience in the service-related field, ideally involved in customer correspondence. As a team leader and decision maker, you must possess excellent interpersonal and communication skills and be proficient in written and spoken English and Chinese. In return, you will be offered a
High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co- workers, strangers--and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
"Storytelling hurts retailers and entertains consumers," said Paula Courtney, President of the Verde group. "The store loses the customer, but the shopper must also find a replacement."
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect&q
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved.
D. Customers have no easy access to store managers.
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