更多"Customers are requested to complete"的相关试题:
[填空题]Some customers requested us to bring ____________ our price because they consider it too high.
[单项选择]You must complete the enclosed form and return it within 30 days of purchase ______ you may activate the one-year replacement guarantee.
A. what
B. which
C. because
D. so that
[单项选择]The firm's customers in all areas concerned are ______ more information in electronic form.
A. responding
B. reacting
C. adapting
D. requiring
[单项选择]
A sequence of any number of characters enclosed in the double quotes“（）”is called a character
A. array
B. group
C. set
D. string
[单项选择]Enclosed is an order for which we ask your special attention to time of delivery．It is important that we receive these goods on the exact day．Please let US know immediately if you have any difficulty in supplying the exact goods ordered．
[填空题]What is enclosed with the letter
______ and the price list.
[单项选择]The ______ giant enclosed his garden and refused to let the children in.
A. self-made
B. shy
C. generous
D. selfish
[填空题] Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound pre
