第21题:[多选题] 服务行为规范可分为() A. 基础行为规范 B. 外在形象规范 C. 日常工作行为规范 D. 一般行为规范 参考答案:ABC
第22题: [多项选择]货币供应量M2包括( )。 A. M0 B. M1 C. 城乡居民储蓄存款 D. 企业单位活期存款 E. 证券公司保证金存款 参考答案:A,B,C,D,E 答案解析:M2=M1+城乡居民储蓄存款+企业单位定期存款+证券公司保证金存款+其他存款。其中M1包含了M0。故选ABCDE
第32题: [单项选择]Questions 15 to 18 are based on the passage you have just heard.What did the Prince tell his dog to do when he’s leaving A. To watch the door. B. To take care of his baby at home. C. To welcome his friends. D. To stop the strangers. 参考答案:B 答案解析:[精解] 题干问:“当王子离开的时候,他叫他的狗做什么 ”材料中说“He told his dog to stay at home and look after his baby son.”即他叫他的