第4题: [简答题][说明]你（John）刚买的手机出现了故障，因此写信到这家公司投诉，并要求换一部新手机。 1．列举不满事实、理由以及造成的后果； 2．明确提出解决的方法； 3．写信的时间是2009年8月8日。 参考答案:
August eighth，2009
Dear sirs，
I know that your company has a good reputation for quality products and fairness toward customers．Therefore，I’m writing to ask for a replacement for a cellphone．
I bought the cellphone about three months ago at your franchised shop．Just a month after I bought it，the cellphone began to break down often while searching on the internet．I have it repaired for two times,but the problem still exists,and it brings me a lot of trouble．So I’m beginning to seriously question the quality of my cellphone．
I am requesting that you replace this cellphone with a new one．
I hope that you will live up to your reputation of the good customer service that has made your business successful．
Faithfully，
John
第21题: [单项选择]纳税申报的方式中，比较传统的方式是( )。 A. 直接申报 B. 邮寄申报 C. 数据电文申报 D. 简易申报 参考答案:A 答案解析:[解析] 纳税申报的方式 [解析] 直接申报即上门申报，是指纳税人直接到税务机关指定的地点办理纳税申报事项，这是一种传统的申报方式。故A选项正确。
