参考答案:B
业务流程再造要求对流程进行彻底的再思考和再设计。
Psychologists have errantly mounted an offensive against what they describe as nastiness to ward students by educators()
arbitrariness霸道,恣意。unpleasantness煞风景的事,不愉快的事。severity严肃,严格。aloofness超然的态度。nastiness污秽,不洁。
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