第13题: [简答题]假设你是王明，昨天你到超市购物，对一位服务员的服务态度不满，写封信找经理抱怨、投拆。 A Letter of Complaint
参考答案:Model Essay One A Letter of Complaint Dear Sir/Madam， Much to my regret，I write this letter to place a complaint against one of your shop-assistants concerning her bad service in the course of my shopping yesterday． Yesterday morning I intended to buy my sister a radio as a birthday present．One of your shop-assistants numbered 10 was asked to take several ones for me to choose at the same time．Under such a situation，it was the assistant’s duty either to do what she was asked to do or to explain why she was unable to comply with such a request． In- stead of attending to her duty politely， she turned a deaf ear to my request and walked away murmuring in a sarcastic manner． I hope you could look into this unsatisfactory state of affairs and to take steps to prevent a similar recurrence of such offensive behavior in future． Sincerely Yours， Wang Ming Mode，Essay Two A Letter of Complaint Dear Sir/Madam， My name is Wang Ming． I am an ordinary consumer of your supermarket．I venture to write to you about the service in your shop. The focus of the complaint is the cashier’s attitude．For one thing，one of your cashiers attempted to shortchange me．For another，the same thing has occurred twice in one month．Frankly speaking，for the first time，I haven’t taken notice of it． But yesterday I purchased several items totaling ￥38.2 and handed a ￥50 bill to a cashier， and she gave me only ￥10.2 change．Besides，she was not very kind to me when pointed out her mistake． All in all，there is still much room for improvement． I do hope this is the last time and she will learn a lesson from it Thank you for your time and kind consideration． Yours respectfully， Wang Ming
第28题: [单项选择]上元节：赏花灯 A. 七夕节：鹊桥相会 B. 端午节：插茱萸 C. 重阳节：登高 D. 中秋节：游湖 参考答案:C 答案解析:[解析] 上元节有赏花灯的习俗，重阳节有登高的习俗。故答案选C。
第29题: [单项选择]直接影响到城市功能结构和城市形态的是( )。 A. 工业用地的布置 B. 旧城工业布局调整 C. 城市中工业布置的基本要求 D. 经济中心 参考答案:A 答案解析:本题主要考核的是工业用地在城市中的布置。工业用地的布置直接影响到城市功能结构和城市形态。在城市总体规划中，重点安排好工业用地，综合考虑工业用地和居住、交通运输等各项用地之间的关系。 了解工业
第31题: [单项选择]IBM的商务智能解决方案包括哪些部分
Ⅰ．数据仓库管理器 Ⅱ．DB2多维服务器
Ⅲ．前端图形工具 Ⅳ．数据挖掘
A. Ⅰ，Ⅴ B. Ⅰ．Ⅱ和Ⅲ C. Ⅲ，Ⅳ D. 全部 参考答案:D 答案解析:SDH帧结构由横向270×N列和纵向9行8字节组成。每秒钟传送8000帧，则STM-I传送速率为155.52Mbps。
