第1题: [多项选择]分析Kan0模型中盼线性质量可以得出( )。 A. 当其特性不充足时,顾客不满意 B. 当其特性充足时,顾客就满意 C. 当其特性不充足时,无关紧要,顾客无所谓 D. 当其特性充足时,顾客充其量是满意 参考答案:A, B 答案解析:分析Kan0模型中的线性质量可以得出当其特性不充足时,顾客不满意;当其特性充足时,顾客就满意。
第16题: [单项选择]A. I heard it yesterday. B. Sorry to hear that. C. Yes. What a pity! D. Yes, he had. 参考答案:C 答案解析:[解析] Did you hear that Mike had his bike stolen