第12题: [单项选择]胆碱酯酶抑制药不用于() A. 青光眼 B. 阿尔茨海默病 C. 手术后肠乏力 D. 房室传导阻滞 E. 小儿麻痹后遗症 参考答案:D
第13题: [填空题]A. a new clerk B. a change of management C. a new computer system D. the introduction of social programme E. how to keep workforce F. the distraction of the package G. a new idea of the promotion H. the service for the customers 参考答案:H。 答案解析:[听力原文] Customer service can enhance customer satisfaction and loyalty. Good customer relation