第23题: [单项选择]How long will it take the man to get the bank card A. Two weeks after he opened the account. B. At least one week after he opened the account. C. Less than a week after he opened the account. D. Immediately after he opened the account. 参考答案:B 答案解析:[解析] 由女士的话I’ll mail you the bank card in a week.可知他要一周后才能拿到银行卡。故答案B。
第31题: [单项选择]在PDCA循环中,P阶段的职能包括______等。 A. 确定质量改进目标,制定改进措施 B. 确定质量目标,制定实现质量目标的行动方案 C. 采取应急措施,解决质量问题 D. 规范质量行为,组织质量计划的部署和交底 参考答案:B 答案解析:质量管理的计划职能,包括确定质量目标和制定实现质量目标的行动方案两方面。