第18题: [单项选择]以病人为中心的管理理念以下说法不妥的是() A. 从以技术管理为核心,转向为以病人的满意度管理为核心 B. 根据百姓的需求、期望来制定技术标准和服务标准,设计服务流程 C. 泛指病人管理的每一个环节 D. 强调对病人的服务态度和医患沟通技巧 E. 重视第一线服务人员的素质 参考答案:D
A. Because she probably didn’t get his message. B. Because they could not track down each other. C. Because she probably had any idea about where he was. D. The man had no idea about the reason. 参考答案:D