第26题: [单项选择]服务中间商与服务机构之间的矛盾不包括() A. 服务形象的不一致 B. 服务理念不一致 C. 利益上的矛盾 D. 服务质量不一致 参考答案:A
第27题: [单项选择]It was a question of making sure that certain needs were addressed, {{U}}notably{{/U}} in the pensions area. A. noticeably B. remarkably C. particularly D. significantly 参考答案:C 答案解析:notably:值得注意地;特别。particularly:尤其,特别。I often do absent-minded things, particularly when I'm worried.我