第1题: [多项选择]
Suppose you have done something wrong to your friend Liu Ming for misunderstanding. Now write a letter to apologize to her. You should write approximately 100 words. Do not sign your own name at the end of your letter. Use" Han Mei" instead. You do not need to write the address.
参考答案: Dear Liu Ming,
I am so regretted that I am writing this Aetter to apologize to you.
I now realize that I was entirely irresponsible to say that you were an unreliable person. My criticism was solely based on misunderstanding. You promised to tutor my neighbour’’s child in English on Sunday but didn’’t come. Later it came to me that you were helping send an old lady to hospital.
How regretful I am when I know I had wronged you! I sincerely hope that my unfair remarks will not harm our friendship. Now I beg to withdraw my rush statement about you. Please accept my sincere apology with gratitude.
Yours truly,
Han Mei
第2题:
[单选题]由患者的家长和家属或他人作出求医决定的求医类型是（ ）。A.主动
B.被动
C.强制
D.稳定
E.独立
参考答案:B
B项，被动求医是指由其他人代替患者本人做出就医决定。DE两项，稳定求医和独立求医不在求医类型所述之内。“求医类型”分为三种：①主动求医――患者本人产生不适感或病感，自觉作出决定。②被动求医――由患者的家长、家属或他人替患者作出求医的决定。③强制求医――本人不愿求医，但对本人或社会人群健康构成危害而实施强制措施使其求医。
第3题:
[单选题]电介质在受潮或受污染后，其相对介电常数将(____)。A.变大
B.变小
C.不变
D.不确定
参考答案:A
第4题:
[多选题]以下为我行信用卡普卡灵活分期和账单分期上行短信模板的是（）A.LHFQ+卡号后四位+期数+金额
B.QDLH+卡号后四位+期数+金额
C.ZDFQ+卡号后四位+期数+金额
D.QDZD+卡号后四位+期数+金额
参考答案:BD
第5题: [多项选择]
工作分析的成果包括（ ）。A. 工作评价
B. 工作规范
C. 职位说明书
D. 工作描述
E. 技术标准
参考答案:B, C, D
第6题:
[单选题]21三体型先天愚型的最主要的病因是：________。A. 母亲怀孕期间接触辐射
B. 母亲怀孕期间有病毒感染
C. 母亲年高，卵子减数分裂时，染色体不分离
D. 父亲年高，精子减数分裂时，染色体不分离
E. 母亲是47，XXX患者
参考答案:C
第7题: [填空题]
某儿童将“熊猫/xióngmāo/”一词的声母/x/和/m/说得含糊不清，完全听不懂他在说哪个声母，该现象属于（）构音异常。
参考答案:扭曲
第8题: [单项选择]
在执行方针、政策或实施计划的过程中，需要做出的决策是( )A. 计划性决策
B. 常规性决策
C. 特殊性决策
D. 控制性决策
参考答案:D
答案解析:本题在2008年10月真题第4题考查过，主要考查的知识点是决策的分类。
控制性决策是在执行方针、政策或实施计划的过程中，需要做出的决策。这里包括执行政策或实施计划的决策，以及当政策或计划根据实际
第9题: [多项选择]
直方图的常见类型有( )。A. 标准型
B. 锯齿型
C. 偏峰型
D. 平顶型
E. 特殊型
参考答案:A,B,C,D
答案解析:[解析] 直方图的常见类型有：(1)标准型； (2)锯齿型； (3)偏峰型； (4)陡壁型； (5)平顶型；(6)双峰型；(7)孤岛型。故正确答案为A、B、C、D项。
第10题:
[单选题]在实际工作中要注意掌握分寸,防止“过”或“不及”,其关键在于( )A.抓住事物的主要矛盾
B.把握事物的度
C.确定事物的质
D.认识事物的量
参考答案:B
第11题:
[判断题]试用期考核被评定为不合格等次的，视为不符合录用条件，予以退回劳务派遣单位（依法解除劳动合同）。( )
A.正确
B.错误
参考答案:A
第12题:
[单选题]列车机车与第一辆车的连挂，由（ ）负责。A.车站作业人员
B.调车作业人员
C.列检作业人员
D.机车乘务员
参考答案:D
第13题:
[判断题]不应在钢轨的任何部位实施引弧、电弧焊、电阻点焊、黄铜钎焊等作业。A.正确
B.错误
参考答案:B
除钢轨焊补作业外，不应在钢轨的任何部位实施引弧、电弧焊、电阻点焊、黄铜钎焊等作业。
第14题:
[单选题] 当锅炉灭火时,最先反映出来的是( )的变化。单选A. 汽压
B. 汽温
C. 炉膛负压
D. 汽包水位
参考答案:C
第15题:
[单选题]测量电压时,电压表应与被测电路()。A.并联
B.串联
C.正接
参考答案:A
第16题: [单项选择]
属于相关因素的是（）。A. 焦虑
B. 腹胀、腹痛
C. 母乳喂养无效
D. 与长期卧床有关
E. 有皮肤完整性受损的危险
参考答案:D
第17题:
[单选题]驻公司调度所联络员必须是担任过现场或驻站防护工作（）年及以上的正式职工，职业技术等级不低于中级工，掌握各项作业程序，业务熟练。
A.1
B.2
C.3
D.4
参考答案:B
第18题:
[单选题]不适应于寒冷地区的灭火系统为（）。A.自动喷水干式灭火系统
B.自动喷水干湿两用灭火系统
C.自动喷水雨淋系统
D.自动喷水湿式灭火系统
参考答案:D
自动喷水湿式灭火系统主要缺点是不适应于寒冷地区。其使用环境温度为 4℃～70℃。
第19题:
[单选题]某县门诊医师钱某，接诊时发现一例小儿麻疹病例，遂嘱咐家属转送到传染病医院就诊，按照传染病防治法的规定，钱某应
A.请上级医生会诊，确诊后隔离治疗
B.向医院领导报告，确诊后对李某就地进行隔离
C.向医院领导报告，确诊后由防疫部门进行转送隔离
D.在规定时间内，向当地防疫机构报告
E.请上级医生会诊,确诊后再转院
参考答案:D
第三十一条任何单位和个人发现传染病病人或者疑似传染病病人时，应当及时向附近的疾病预防控制机构或者医疗机构报告。
第20题:
[单选题]《市政工程施工安全检查标准》规定，安全带应（ ），并应扣牢在牢固的物体上。A.高挂低用
B.高挂高用
C.低挂低用
D.低挂高用
参考答案:A
第21题:
[填空题]股道用的GJ在出站（ ） 组合。参考答案:1LXF
第22题:
[多选题]高处作业吊篮用的提升机、安全锁应有独立标牌，并应标明（ ）等。A.A、产品型号
B.B、技术参数
C.C、出厂编号
D.D、标定周期
E.E、尺寸大小
参考答案:ABCD
第23题:[单选题]2.87.第87题
IEC60870-5-101规约的信息体字节数是（）。
A.2
B.3
C.1
D.4
参考答案:A
数据通信网关机转发表配置
第24题: [多项选择]
不完全性房内传导阻滞的心电图表现是（）A. P波增宽，时限>0.11s
B. P波的时限<0.11s
C. V1Ptf>0.08mm／s
D. P波切迹间距<0.04s
E. P波出现双峰，切迹明显，峰距>0.04s
参考答案:A, E
第25题:
[判断题]《消防法》规定，建设工程的消防设计、施工必须符合国家工程建设消防技术标准。A.正确
B.错误
参考答案:A
第26题:
[单选题]巡视时不得改变电力监控系统和机房动力环境设备的运行状态。发现异常问题时，应立即报告（ ）。
A.电力调度控制中心
B.电力监控系统运维单位（部门）
C.生产管理部门
D.电力监控系统归口管理单位（部门）
参考答案:B
第27题: [单项选择]
肝的功能是A. 主气
B. 主血脉
C. 统血
D. 纳气
E. 藏血
参考答案:E
第28题:
[判断题]( ) (JLY-CA02)只有动用明火的作业才属于动火作业。A.正确
B.错误
参考答案:B
第29题:
[单选题]重整催化剂的主金属的是( )。A.As
B.Ir
C.Re
D.Pt
参考答案:D
第30题: [多项选择]
Customer Relations: how to create good customer relations 参考答案:
Suggested answers: a．If you want to create good customer relations, you must respect customers. You should respect customer views, although you may not agree with them. You must also care about your customers. You must know that understanding the aspirations and concerns of your customers is critical to success of your business. You should have empathy with them, and provide them with qualified goods and impeccable services. Keeping the customer satisfied is central to the business. Service, product or technology will give individual consumer a sense of satisfaction, a sense of pride. Your service will give individual consumer pleasure, and make consumer feel joyful (cheerful/delighted).
b．If you want to build up a good customer relation, you should listen carefully to the customers’ opinions. You should deal with complaints in a positive way. If customers complain about your product, you should recall the faulty product because there may be something wrong with it. Customers may ask a refund if the goods are faulty. Give them a refund, if they are not satisfied with the goods or services they have paid for. Give a discount when your customers buy goods in bulk. You should also give them a good after-sales service. Anyway, company should give priority to orders from regular customers. At the same time, company should also do something to attract new customers.
c．“The purpose of the economy is to satisfy the wants of people.” This phrase or its equivalent is near the opening of most economics textbooks. It says that every business function, every business institution, every person engaged in performing these functions in or for a business institution is seeking to satisfy human wants and needs. To the extent that consumer wants and needs are satisfied effectively, economically, and therefore profitably, these businesses are successful and remain in existence. If any one of them is deficient in this regard, it soon ceases as an economic institution. Such are the realities of public preferences and of competition. Therefore, to create good customer relations, you must try your best to satisfy the wants of customers. If you don’t do it, you’ll get nowhere.
d．How to create a good customer relations I think, the need for knowledge of the market and the customer is obvious. Planning in business is an absolute must, if "having the fight goods at the right place at the right time and price" is the accepted goal of a business. Controls are indispensable; these include financial controls as well as good records. The need for adequate capital, a good location, a needed product or service is also obvious. In general, successful management of a small business requires:
(a) Careful study of markets
(b) Wise planning of activities
(c) Vigilant control of investment, merchandise, personnel, equipment, and buildings to ensure maximum use for production
(d) Adequate expense records
(e) Thoughtful selection of goods
(f) Strategic location with particular reference to the market, but also bearing in mind resources and transportation of goods
(g) Sound policies, unalterable in general objective, but flexible and adjustable to meet obvious business expediencies
(h) Strong working relationships with suppliers
(i) Judiciously controlled credit
(j) Customer selection and market concentration
(k) Skillfully selected personnel
(l) A well-planned sales promotion program
All of these elements are present in the successful business, and always in proper balance.
答案解析:[解析] recall faulty product召回次品。preference偏爱，偏好，优先选择。refund退款。expedience合宜，权宜之计。judiciously controlle
第31题:
[判断题]沟（槽）开挖时，应将路面铺设材料和泥土统一堆置，堆置处和沟（槽）之间应保留通道供施工人员正常行走。在堆置物堆起的斜坡上不得放置工具、材料等器物。
A.正确
B.错误
参考答案:B
第32题:
[判断题]在对低压客户进行用电检查时，可1人执行检查任务时，检查人员在检查全程需佩戴执法记录仪。 （ ）
A.正确
B.错误
参考答案:B
第33题:
[单选题](单选题)—( )—取证照片应优先使用( )拍摄。A.车站监控设备
B.车站数码相机或执法记录仪
C.员工携带手机
D.乘客携带手机
参考答案:B
第34题:
[单选题]化工装置检修打开塔类等设备人孔时,应使其塔类等内部温度、压力降到符合安全要求后,( )依次打开。
A.从下而上
B.从上而下
C.从中间
参考答案:B
第35题:
[简答题]邻线(线间距小于6.5m)来车下道本线不封锁时有何要求?参考答案:⑴邻线速度Vmax≤60 km/h时,本线可不下道;⑵60 km/h<邻线速度Vmax≤120km/h时,来车可不下道,但本线必须停止作业;⑶邻线速度Vmax>120km/h时,下道距离不小于1400m;⑷瞭望条件不良,邻线来车时本线必须下道。
第36题: [单项选择]
影响动脉舒张压的主要因素是A. 静脉回流量
B. 阻力血管的口径
C. 血液粘滞度
D. 心输出量
E. 血管长度
参考答案:B
答案解析:动脉舒张压是指心室舒张末期主动脉内血压的最低值。舒张压的高低主要受外周阻力的影响，而外周阻力又主要受小动脉和微动脉(阻力血管)的口径及血液粘滞度的影响，尤其是阻力血管的口径(血流阻力与血管半径的4次方
