第29题: [单项选择]What did the man ask his daughter to do [A] To be as good-looking as his brother. [B] To help others and make them happy. [C] Try to be happy. 参考答案:B 答案解析:[解析] 原文第二段中提到爸爸对女孩儿说“if you help everyone and do your best to make him happy,everyone will love you”
第30题: [单项选择]优质服务的指标不包括()。 A. 可靠性 B. 响应性 C. 保证性 D. 无形性 参考答案:D