第20题: [单项选择]What do you know about the man [A] He was not born in Beijing. [B] His parents like Beijing better than he does. [C] Beijing is the place where his parents were born. 参考答案:C 答案解析:[听力原文] M: My parents like Beijing very much, because they were born there. F: Oh, really So B
第31题: [单项选择]有效沟通的方法是() A. 沟通过程应使用专业术语 B. 沟通中少用描述性语言 C. 需要反反复复地与一个对象进行沟通 D. 沟通中应该多说多讲,表达自己的情绪 E. 随时评价沟通对象的观点,展开讨论 参考答案:C 答案解析:有效沟通的方法包括:创造良好的沟通环境;学会有效地聆听;强化沟通能力;增强语言文字的感染力;"韧"性沟通;重视沟通细节的处理。