第5题: [多项选择]项目管理工具包括( )。 A. 服务工作分解结构 B. OBS C. WBS D. 标杆 E. 服务组织分解结构 参考答案:A,B,C,E 答案解析:项目管理工具有服务工作分解结构(WBS)和服务组织分解结构(OBS)。
第6题: [单项选择]What can we infer from the conversation A. The man was late for class yesterday. B. The man was ill yesterday. C. The man did not want to go to school. 参考答案:B 答案解析:[解析] M: Sorry, I didn’t feel well yesterday, so I did not come to the class. F: That’s ok. 第7题: [单项选择]客户的下列信息属于定性信息的是()。 A. 家庭关系 B. 保单信息 C. 雇员福利 D. 养老金规划 参考答案:A 答案解析:客户信息可分为定量信息和定性信息:前者包括资产和负债、收入和支出、保单信息、雇员福利、养老金规划、现有投资情况等;后者包括目标陈述、健康状况、兴趣爱好、就业预期、风险特征、投资偏好、生活方式改变、理财
第34题: [单项选择]Passage ThreeA. Wearing jackets is not a custom of Thailand. B. Wearing shirt sleeves has become a fashion in Thailand. C. People usually wear jackets to work in Thailand. D. The government has encountered an energy crisis. 参考答案:C 答案解析:[解析] What can be inferred form the resolution of the cabinet