[多项选择]In this part of the test you are asked to give a short talk on a business topic．You have to choose one of thetopics from the two below and then talk for about one minute. You have one minute to prepare your ideas.

参考答案:A: When handling complaints, being nice is very important. A polite and sincere attitude helps the client tocalm down so that both sides can reach a satisfactory result easily. Response to the complaint isimportant, too. The receptionist should find out whether the company is responsible for the damage orloss and give the feedback to the client in time. Finally, if it is the company’s fault, offering a propercompensation is the best way to settle the complaint.
B: The first thing we should consider when selecting exhibits is the space. Exhibition stand has very limitedarea, so we have to carefully plan the available space and design the highlight display. To attract clients, exhibits must be superior to those of other competitors. The latest ones with advanced design and appealing colours and packaging are on the top of the list. We also have to consider whether the exhibitscan be practically demonstrated. If so, we must make sure that the electricity and the operating materialhave met the demonstration need.