第12题: [单项选择]Quality ______ is the application of planned, systematic quality activities to ensure that the project will employ all processes needed to meet requirements. A. planning B. assurance C. improvement D. benchmarking 参考答案:B 答案解析:[解析] 质量 ______ 是运用有计划的、系统的质量活动去确保项目实施满足需求所需要的所有过程。 A) 规划 B) 保证 C) 改进 D) 标杆 质量保证的概念:通过实