第1题: [简答题]The first impression that a client receives about a business is very often through a telephone contact. A caller who is left hanging on "hold" will get the feeling that he or she has been forgotten or ignored. If a call is answered rudely, the caller may become angry. 参考答案: 答案解析:客户对于公司的第一印象通常都是来自于电话联系。一个被告知“等待”的电话来访者会有一种他或她被遗忘或忽视的感觉。如果电话来访者受到了粗鲁的回答，他就会变得很愤怒。
client意为“顾客，客户，委托人
第27题: [单项选择]《国务院关于建立城镇职工基本医疗保险制度的决定》指出，在用人单位缴纳的基本医疗保险费中，划入个人账户的比例一般为用人单位缴费的（）左右。 A. 10% B. 20% C. 30% D. 50% 参考答案:C 答案解析:《国务院关于建立城镇职工基本医疗保险制度的决定》指出，基本医疗保险基金由统筹基金和个人账户构成。职工个人缴纳的基本医疗保险费，全部划入个人账户。用人单位缴纳的基本医疗保险费分为两部分，一部分用于建立统
第32题: [单项选择]How old is the man now A. They are talking about building a house. B. They are talking about their modem house. C. They are talking about making things. 参考答案:B 答案解析:[听力原文] M: We can do many things at home then. F: Certainly we can. We’ll have a modern home so
