Complaining about faulty goods or bad service is never easy. First of all, complaints must be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have and ask to see the owner.
If you don’t want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but need not give receipts or other documents to prove you bought the article. If you are dissatisfied with the answer you get, write to the managing director of the firm or shop. Be sure to keep copies of your own letters and any answers you receive.
If your complaint is a just one, the shopkeeper may offer to replace the faulty article. You may have the right to refuse the goods and ask for a refund, but this is only where you have hardly used the goods and have acted at once. And if you have suffered some special loss, for example, a new washer tears your clothes,
Letter One
May 1,2002
Dear Sirs,
Will you please send us a copy of your catalogue and current price list for bicycles We are interested in machines for both men and women, and also for children.
We are the leading bicycle dealers in this city where cycling is popular, and we also have branches in five neighboring towns. If the quality of your machines is satisfactory and the prices are right, we expect to place regular orders for fairly large numbers.
Yours faithfully,
Mary Smith
Letter Two
May 3, 2002
Dear Madam,
We were glad to learn from your letter of 1th May of your interest in our products. Here enclosed is the catalogue and price list for which you asked. Also enclosed you will find details of our conditions of sale and terms of payment.
We have examined your proposal to place orders. After careful consideration we feel it would be better to offer you a special discount of
| In America, older people rarely live
with their adult children. But in many other cultures children are expected to
care{{U}} (31) {{/U}}their aged parents. In some parts of Italy, the
percentage of adult children who{{U}} (32) {{/U}}with their parents{{U}}
(33) {{/U}}65% to 70%. in Thailand, too, children are expected to look
after their elderly parents; few Thai elderly live{{U}} (34) {{/U}}.
What explains these differences in living arrangements across cultures
Modernization theory{{U}} (35) {{/U}}the extended family to low levels
of economic development. In traditional societies, the elderly live with their
children in large extended family units for economic reasons. {{U}} (36)
{{/U}}with modernization, children move to urban areas, {{U}} (37)
{{/U}}old people after in{{U}} (38) {{/U}}rural areas. Yet
modernization theory can’ A. associated B. linked C. united D. combined [判断题]依据中国法律，合伙企业、个人独资企业均不具备独立的法人资格。
[单项选择]营运中对乘客提出的问题，回答时应注意（）。
A. 实事求是 B. 主管的进行描绘 C. 胡说乱讲 D. 应及时做广告宣传 [判断题]与普通小区不同,高速小区的PRACH逻辑根需要特别规划
A.正确 B.错误 [单选题]564.(94445)碳酸钠（Na2CO3）俗名苏打，化学品的纯度多在( )以上，又叫纯碱。(1.0分)
A.A、99.20% B.B、99.30% C.C、99.50% D.D、99.60% [单选题]手持机的使用软件分为( )和“手持机嵌入式软件”。
A.杀毒软件 B.操作软件 C.系统软件 D.上位机软件 [判断题]209T型转向架采用超外侧弹簧悬挂装置，其目的之一是防止倾覆。
A.正确 B.错误 [单选题]高压跌落式熔断器与电缆头之间作业时，作业人员应站在低位，伸手不得超过跌落式熔断器（），并设专人监护。
A.下桩头 B.上桩头 C.桩头 [填空题]钢筋进行闪光对焊时，对焊机上应安装_________。
[多选题]较传统的IP网络，MPLS有哪些优点（）
A.更高的转发效率 B.在提供IP业务的同时，提供高可靠的安全和QoS保证 C.能够有效地实施流量工程 D.利用标签嵌套技术MPLS能很好的支持VPN [判断题]单位存款人申请农商行代理代收代付业务的，必须在农商行开立有单位银行结算账户。
A.正确 B.错误 [单选题]可以产生淀粉酶，用于制曲酿造的真菌是
A.根霉属 B.曲霉属 C.毛霉属 D.青霉属 [单选题]根据《HSE绩效考核量化评分细则》规定，项目领导班子和HSE管理人员的入场培训由（ ）组织实施并进行考核，考核合格方能上岗。
A.人力资源管理部门 B.上一级单位 C.HSE管理部 D.运行管理部门 [判断题]公务电话系统与闭路电视监控系统有接口。（ ）
A.正确 B.错误 我来回答: 提交
|
