更多"Bob, a support technician, is tryin"的相关试题:
[单项选择]A technician is trying to install a previous-generation expansion card into their new laptop.However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason?（）
A. The card needs to have the compatibility jumpers set before it can be installed into the system.
B. The card is a PCI Express card and the laptop supports pcmica.
C. The expansion slot needs to be enabled in the blos first.
D. The card is a PCMCIA card and the laptop supports PCI Express cards.
[单项选择]A technician is trying to retrieve a screw that fell inside a case and is just out of reach. Which of the following is the BEST procedure to retrieve the screw?（）
A. Turn the case upside down, shake gently and let the screw fall out.
B. Use a shop vacuum to retrieve the screw.
C. Use the hardware abstraction layer (HAL).
D. Use an extension magnet.
[单项选择]A technician is trying to connect from a home computer to their office computer, but cannotconnect via Remote Desktop. Which of the following ports needs to be open for RDP traffic to be allowed?（）
A. 21
B. 80
C. 443
D. 3389
[单项选择]A technician is trying to load a device driver directly from the manufacturer’s CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem?（）
A. The driver CD is for Windows XP only.
B. The technician needs to initialize the NIC first within Device Manager before installing a driver.
C. The driver on the CD is not digitally signed.
D. The driver is corrupt.
[单项选择] A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）
A. Faulty RAM
B. 240 volt Kitchen outlets
C. Power Brownouts
D. Excessive Heat
[单项选择]Bob, a technician, is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue?（）
A. The new drive’s jumper is set for master.
B. The new drive is connected to the secondary bus as a slave drive.
C. Both drives’ jumpers are set for cable select.
D. The old drive’s jumper is set for master and the new drive is set for slave.
[单项选择]Bob, a technician, is troubleshooting a PC that intermittently does not power on. Which of the following tools would be the BEST choice to use to verify a possible cause? （）
A. Cable tester
B. Ohm meter
C. Field strength meter
D. PSU tester
[单项选择]Bob, a technician, wants to run antivirus scans on every machine on a daily basis. To minimize the impact to all system resources, which of the following is the BEST time to schedule the scans to run?（）
A. 5:00 p.m. - 7:00 p.m.
B. 7:30 a.m. - 9:30 a.m.
C. 11:00 p.m. - 1:00 a.m.
D. 12:00 p.m. - 2:00 p.m.
[单项选择]When Bob, a technician, powers up a desktop PC, the unit will repeat three short beeps and will not POST. Which of the following is MOST likely the problem?（）
A. The memory is failing.
B. The CPU is overheating.
C. The hard drive is not attached properly.
D. The operating system is not installed.
[单项选择]Bob, a technician, needs to backup a user’s local My Documents on a Windows XP workstation.Which of the following is the QUICKEST way to the user’s folder?（）
A. Browse to the root, Documents and Settings, user’s name, and then My Documents
B. Browse to the root, Users, Documents and Settings, user’s name, and then My Documents
C. Type %system% into the run box
D. Type %temp% into the run box, My Documents, and then user’s name
[单项选择] A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）
A. Terminal Services
B. Remote Assistance
C. Routing and Remote Access Service
D. Remote Desktop
[单项选择]Bob won't stop trying ______ he gets what he wants.
[单项选择]A customer’s support technician finished installing their new x366 server running Windows 2003 Enterprise Server and the IBM Director agent. The customer applied the latest BIOS and firmware drivers available on the Web for the system. The problem is that the x366 runs for a few minutes and then reboots itself. Which of the following should be checked first？（）
A. Configure the box with RAID-1 and not RAID-5.
B. Disable Hyperthreading feature on the machine.
C. Ensure the Watchdog timers on the RSA-II are disabled.
D. Replace the Windows NTLDR file on the root partition from another copy of the Windows OS files.
[单项选择]Bob won't stop trying ____________ he gets what he wants.
[单项选择]A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）
A. Run a full scan on the local disk.
B. Remove infected files.
C. Update antivirus signatures.
D. Quarantine infected files
