[单项选择] A user is unable to determine the default system texteditor. How can the local administrator assist the user by identifying the default text editor for the system?（）
A. Login as the user and run 'echo $ENV'.
B. Login as root and run the 'env' command.
C. Login as root and 'cat /etc/environment'.
D. Login as the user and run the 'env' command.

[单项选择] A user selects their proper domain and is unable to log into their Windows computer. The error states: system cannot log you on to the domain because the system's computer account in its primary domain is missing or the password on that account is incorrect. Which of the following is the MOST likely cause for this error?（）
A. The computer's account was removed from Active Directory.
B. The user's account was removed from Active Directory.
C. The computer was disjoined from the domain.
D. The user typed in the wrong password

[单项选择]A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）
A. Remotely connect to the user's laptop and review the network configuration settings
B. Ping the web server from inside the network to ensure it is still up and running.
C. Check to make sure the company's website is accessible from the Internet.
D. Ensure the Ethernet cable is securely plugged into the user's laptop

[单项选择]A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）
A. Cycle the power on the network printer.
B. Verify the network cable is connected to the printer.
C. Reinstall the printer driver.
D. Restart the print spooler service.

[单项选择]A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）
A. Default gateway
B. Network cable
C. Subnet mask
D. CNAME record

[单项选择]A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）
A. Task Manager
B. Device Manager
C. DEFRAG
D. Event Viewer

[单项选择]A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）
A. The file associations were not returned after the software was uninstalled.
B. The user is not opening the files correctly.
C. The uninstalled software has corrupted all the audio files on the computer.
D. The sound card is not properly configured.

[单项选择]User2 is complaining that he is unable to list the contents of a directory. What is the most likely cause?（）
A. User2 needs write permission to the directory.
B. User2 needs both read and write permissions to the directory.
C. User2 needs both read and execute permissions to the directory.
D. User2 needs both write and execute permissions to the directory.

[单项选择]After creating backups of critical system and user data, which of the following is the BEST location to store the backups?（）
A. In the supply closet so anyone can access them if needed
B. Near the server for easy access to restore files
C. Locked in a cabinet in the IT Manager’s office
D. At a secure off-site storage facility

[单项选择] A user is unable to connect to the company's intranet server by FQDN, but can connect by IP address. Other users are not having a problem. An administrator verifies that the user can successfully ping the server by IP address and can properly resolve the FQDN using nslookup. The problem is persisting after running ipconfig /flushdns. Which of the following should the administrator do NEXT?（）
A. Examine the Imhost file.
B. Flush the cache on the DNS server.
C. Flush the cache on the WINS server.
D. Examine the hosts file

[单项选择] A customer is acquiring a new IBM System Storage TS3500 Tape Library and requested to reuse four HP LTO-3 drives installed in a Sun L700 tape library to take advantage of the IBM multipath architecture. What action should the storage specialist take?（）
A. requestTechline support for help configuring the TS3500 with merged IBM and non-IBM LTO tape drives
B. propose a TS3500 with IBM LTO-5 tape drives and explain the benefit of using IBM control path failover
C. propose a TS3500 with IBM LTO-5 tape drives and include a special feature code to include non-IBM LTO tape drives
D. propose a TS3500 with LTO-5 tape drives and include non-IBM LTO tape drive support in the installation services proposal

[单项选择]Which of the following privileges permits a user to update the comment on a sequence?（）
A. CONTROL
B. UPDATE
C. USAGE
D. ALTER

[单项选择]A user reports their system is displaying an error message ‘NTLDR is missing’. Which of the following is the MOST likely cause for this error?（）
A. BOOT.INI file is configured incorrectly
B. Corrupt MBR
C. Boot sector virus
D. System file is missing components

[单项选择] A user is unable to determine the default system text editor. How can the local administrator assist the user by identifying the default text editor for the system？（）
A. Login as the user and run ’echo $ENV’.
B. Login as root and run the ’env’ command.
C. Login as root and ’cat /etc/environment’.
D. Login as the user and run the ’env’ command.

[单项选择] A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）
A. Task Manager
B. NTBACKUP
C. FDISK
D. Disk Defragmenter

[单项选择]A user is unable to connect to the network. A network technician is able to determine that there is a problem on the switch. All other users on that switch are able to connect successfully to the network. Which of the following is a probable cause？（）
A. Switching loop is occurring on the switch.
B. Wrong subnet mask on the switch.
C. Incorrect SNMP settings on the switch.
D. Port is misconfigured on the switch.

[单项选择]A user reports the system runs fine for a few minutes and then freezes or locks up. Which of the following is the BEST cause of this issue?（）
A. Memory is bad or not seated.
B. Fans are failing.
C. Power supply needs to be replaced.
D. CD-ROM is faulty and needs to be replaced.

[单项选择]Where can a user find the System32 folder on a Windows Vista x64 system?（）
A. C:///Windows/System32（x64）
B. C:///Windows/System
C. C:///Windows/System32
D. C:///Windows（x64）/System32

[单项选择] A system is experiencing name resolution issues. The administrator has verified that /etc/resolv.conf is suitably configured using correct syntax. However, processes run by non-root users are failing to resolve any hostnames to IP addresses with the error 'No response from server'. Which tool will help trace the nslookup command in an attempt to investigate the problem?（）
A. kdb
B. dbx
C. trace
D. truss

[单项选择]GM envisions a system（）connects intelligent cars to each other and to remote servers in a vast, moving peer-to-peer network that would let them（）efficiently and in sync.
A. that; to travel
B. which; travel
C. where; travel
D. that; travel