Our success, satisfaction and general happiness in life is not dependent on what happens to us but how we deal with it.
You will probably know yourself from personal experience what a difference your attitude can make when, for example, you’re returning faulty goods or making a complaint. An open, polite and friendly approach, expecting a satisfactory result, normally results in one as people tend to respond with a similar attitude. If, however, you present an argument with an angry, accusing tone, expecting trouble, there is little doubt that this is what you’ll get!
Some people see the world through a filter of optimism and some through a filter of pessimism which largely comes down to having a predominantly positive or negative attitude. People who are suffering from a negative attitude primarily think that something can’t be done; they dwell on problems, see all the pitfalls, find fault with and criticize other people and focus on all the thi
A. the way they are treated
B. better when they are satisfied
C. worse when they are in trouble
D. the way they consider appropriate
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