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told pictures
developed understand
Fortunately
woman
film rest
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hostess know
service
photos taken
Not too long ago, a guest checking out of our Polynesian Village resort at
Walt Disney World was asked how she enjoyed her visit. She (61)
the front-desk clerk she had had a wonderful vacation, but was
heartbroken about losing several rolls of Kodacolor film she had not yet
(62) She was particularly upset over the loss of the
(63) she had shot at our Polynesian Luau, as this was a memory
she especially treasured.
Now, please (64)
that we have no written service standards covering lost luau
snapshots. (65) ,the hostess at the front desk understood
Disney’s philosophy of caring for our guests. She asked the (66)
to leave her a couple of rolls of fresh (67)
,promising she would take care of the (68)
.
T
