[简答题]Instead of trying to reduce the discontent felt, try to raise the level or quality of the discontent. Perhaps the most that can be hoped for is to have high-order discontent in today’s society, discontent about things that really matter. Rather than evaluating programs in terms of how happy they make people, how satisfied those people become, programs must be evaluated in terms of the quality of the discontent they engender. For example, if a consultant wants to assess whether or not an organization is healthy, he doesn’t ask, "Is there an absence of complaints" but rather, "What kinds of complaints are there"
Instead of trying to make gradual changes in small increments, make big changes. After all, big changes are relatively easier to make than are small ones. Some people assume that the way to bring about improvement is to make the change small enough so that nobody will notice it. This approach has never worked, and one can’t help but wonder why such thinking continues.