[单项选择]The department store guards were nearly ______ by the crowds of shoppers waiting for the sale to begin.
A. overflowed
B. overthrown
C. overturned
D. overwhelmed

[单项选择]The prison guards were armed and ready to shoot if （） in any way.
A. intervened
B. incurred
C. provoked
D. poked

[单项选择]What time does the department store close
A. At six.
B. At nine.
C. At sever.

[单项选择]The Mizuku Department Store advises its customers that the ______ amount of their purchases must be paid within 30 days in order not to incur late fees.
A. all
B. full
C. much
D. every

[单项选择]
A mainstay of retailing in the United States is the department store, a large-scale retailing instituting that has a very broad and deep product assortment (分类), tires not to compete on the basis of price, and provides a wide array or customer services.
Traditional department stores offer a greater variety of merchandise and services than does any other type of retail store. They feature both "soft goods"—such as apparel, sheets, towels, and bedding (寝具)—and "hard goods" including furniture, appliances, and consumer electronics. Department stores also attract—and satisfy consumers by offering many customer services. The combination of distinctive, appealing merchandise and numerous customer services is designed to allow the stores to maintain the manufacturers’ suggested retail prices. That is, department stores strive to charge" full" or "nondiscounted" (不打折扣的) prices.
Department stores face mounting pr
A. all kinds of services
B. all kinds of merchandise
C. household electrical appliances
D. only clothes and bedding

[单项选择]

Department Store

A mainstay of retailing in the United States is the department store, a large-scale retailing instituting that has a very broad and deep product assortment(分类), tires not to compete on the basis of price, and provides a wide array or customer services.
Traditional department stores offer a greater variety of merchandise and services than does any other type of retail store. They feature both"soft goods" —such as apparel, sheets, towels, and bedding (寝具)—and "hard goods" —including furniture, appliances, and consumer electronics. Department stores also attract— and satisfy—consumers by offering many customer services. The combination of destinctive, appealing merchandise and numerous customer services is designed to allow the stores to maintain the manufacturers’suggested retail prices. That is, department stores strive to charge" full" or "nondiscounted" (不打折扣的) prices.
Department stores face mounting problems
A. all kinds of services
B. all kinds of merchandise
C. household electrical appliances
D. only clothes and bedding

[简答题]Sales in a department store have been decreasing for several months. As an assistant to the Customer Service Director, you are sent to find out what was going on.
Write a memo of no fewer than 80 words to the Personnel Director and the Training Manager:
· reminding them of the problem;
· explaining your findings--staff not interested in helping customers and unhappy in their jobs ;
· suggesting that you meet to talk about possible solutions.
You should write the memo on the Answer Sheet.