[填空题]The new Holiday Inn has everything you need for a weekend of family fun or business travel. Conveniently located, the Holiday Inn is within walking distance to the hot springs and the downtown shopping area. Each room has a refrigerator, coffee maker, and hair dryer. Guests will enjoy the Holiday Inn’s swimming pool, as well as a free Western or Chinese breakfast every morning.

[单项选择]

Passage Four
You need a new vacuum cleaner. Several are on display--different prices, different features--but there are no clerks to be found. Finally a guy in a store vest slips past. You begin to ask questions, but he knows even less about vacuum cleaners than you do.
Robert Odom, shopping at the Southcenter Mall near Seattle, finds "it’s harder to get waited on now. Many stores have one person covering a tremendous area. You’ve got to go looking to find a clerk."
Retailing is big business in the United States. Every day, billions of transactions take place in the nation’s 1.4 million stores. Inventive technology speeds a staggering $2.5-trillion-a-year flow of purchases. But why do those bad encounters with salespeople continue to bother us so
When Yankelovich Partners asked 2,500 shoppers what was "most important to you regarding customer service," people ranked courtesy, knowledge ability
A. knowledge
B. politeness
C. friendliness
D. communication

[填空题]

Do You Need an MBA

Perhaps you have seen the media stories and some of the exciting career opportunities of MBAs, and you imagine, "That could be me ... " You might be well into the career of (26) dreams, but you have been told you will need an (27) to advance. Or, you may be at a (28) in your career and wonder how you should make a translation. (29) of what initially inspired you to consider an MBA degree, you (30) start with a thorough self-assessment process that will help you match your personal strengths and interests with your professional ones to help you explore (31) an MBA makes sense for you.
(32) helps you focus and articulate your thinking. Exhibiting undirected thinking or behavior might (33) you from gaining admission to an MBA program. More importantly, you will limit your return on investment if you (34) choose a sc