W: Can I help you sir
M: Yes, can you show me the way to gate nine for flight 910 to Hong Kong I am quite confused here.
M: Can I help you.Madam
W: Yeah,I am returning this chicken.This is the oldest,toughest bird I’ve ever seen,and on top of that,it’s spoiled.
M: Well.I’m sorry this has happened.I’ll give you a new one.Do you have your receipt
W: My receiptNo.I don’t have my receipt.I threw it out already.
M: Look, Madam,I’m sorry, but no receipt, no refund.That’s the company policy.
W: You’d better give my money back right now, or else.you are going to be in hot water.
M: Look,I’m sorry, but the policy is“No receipt, no refund”.That’s iust the way itis.
W: What This is ridiculous.Look, you don’t seem to understand.My friend had recommended Brown’s.So I came to this store and I bought this chicken.
M: Well.you see.That’s the problem.This isn’t Brown’s supermarket.
W: This isn’t Brown’s
M: No.Brown’s i
A. Give her money back.
B. Have the spoiled chicken replaced.
C. Tell her the way to a shop.
D. Look for her lost receipt.
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