[简答题]· The Chief Executive of your company is concerned that staff morale seems to have deteriorated and has invited suggestions for making improvements. · Write a proposal to the Chief Executive: · suggesting why morale is low · outlining the effects of low morale · proposing some ways of improving morale · indicating any disadvantages of your proposal.

[多项选择]· The Chief Executive of your company is concerned that staff morale seems to have deteriorated and has invited suggestions for making improvements.
· Write a proposal to the Chief Executive:
· suggesting why morale is low
· outlining the effects of low morale
· proposing some ways of improving morale
· indicating any disadvantages of your proposal.

[多项选择]Question 2 Your company is concerned about the customers’’ inability to placing orders because of tied up phone lines. Your manager has asked you to write a proposal for a rearrangement of phone line use in the company. Write your proposal, including the following: a description of the problem an explanation of what has caused the problem a recommendation for a rearrangement a description of possible benefits from the rearrangement Question 3 Your company hopes to maintain its highly valued reputation for being ethical. However, it may be vulnerable to lawsuits against the employees’’ use of pirated software. You have been asked to write a report concerning the acquisition and distribution of pirated software in your company. Write the report for your manager, including the following information: how extensive is the use of pirated software in your company how pirated software is acquired and distributed among the em

[多项选择]Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following: a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees’’ manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees’’ manner of answering phone calls what can be do

[多项选择] Question 2
Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following..
a description of what has happened to the old computers in the past
a description of a new way of disposing of used computers
an explanation of why this new approach is sound
recommendations for further research on this approach
Question 3
Your company has been receiving complaints about the employees’ manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information:
why phone calls from customers are of significance to the company
what complaints there are about the employees’ manner of answering phone

[单项选择]Executive coaching is primarily concerned with confidential one-to-one discussions between the coach and the executive. It is aimed at performance improvement. Primary needs are diagnosed and agreed upon, a "developmental-action plan" is drawn up, the skill base of the executive is broadened by coaching, and then the new skill sets are tested in the workplace under the guidance of the coach. Sometimes, these needs involve team coaching, but individual coaching is the normal starting point. The coach needs to guide the executive outside his or her comfort zone in order to improve performance.
A coaching assignment normally focuses on two or three developmental needs of the individual, and lasts for 6 to 12 months. However, it sometimes involves multiple assignments aimed at bringing about cultural change in an organization. For example, a new chief executive may want to change the culture of his organization. He could then hire a coach,and brief him or her to change the mindset of
A. Teaching executives skills they have not before.
B. Assisting executives to run their businesses.
C. Making a series of rules for executives to manage their subordinates.
D. Improving the team work of staff in the executives’ organizations.

[单项选择]You have your right to be concerned about your future work, whereas the interviewer has his about your ability to do the job.
A. 你有权关注自己未来的工作，并让面试官知道你有能力做这项工作。
B. 你有权关心自己未来的工作，面试官同样也有权关注你的工作能力。
C. 你应该了解自己未来的工作，并使面试官知道你有能力做这项工作。
D. 你应该相信自己未来的工作，面试官同样也知道你能胜任这项工作。

[填空题]Peter Dudley
Chief Executive of the Thorpe Group
Peter Dudley’s first job: (16) ______
At the office Peter Dudley reads: (17) ______
The Thorpe Group will invest more in (18) ______ industry.
The Thorpe Group promise to customers: (19) ______
The Thorpe Group staff follow rules to reduce (20) ______ for its customers.
Result of merger: company will move to (21) ______
The Thorpe Group recruits staff who work well in (22) ______