[单项选择]

W: Can I help you
M: Yes. I bought this radio two days ago, but I’m afraid it doesn’t work. I’d like to change it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

What is the most probable result of the conversation（）
A. The man got his radio repaired.
B. The man got a new receipt.
C. The man got a new radio.

[单项选择]

W: Can I help you
M: Yes. I bought this radio two days ago, but I’m afraid it doesn’t work. I’d like to change it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place（　）
A. In a store
B. In a factory
C. In a museum.

[单项选择]

W: Can I help you
M: Yes. I bought this radio yesterday, but it doesn’t work now. I’d like to exchange it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place（　）.
A. In a store.
B. In a factory.
C. In a museum.

[填空题]What can you do if you want to seek their help
You can call or send a(n) _____________________ first.

[单项选择]

W: Can I help you sir
M: Yes, can you show me the way to gate nine for flight 910 to Hong Kong I am quite confused here.

Where will the man probably be（　）.
A. At school.
B. In a Hong Kong five-star hotel.
C. On a busy road.
D. At an airport.

[单项选择]

W: Can I help you, Sir
M: Yes, Can you show me the way to Gate 9 for Flight 911 to Hong Kong I’m quite confused here.

Which Flight will the man take （）
A. Flight 811.
B. Flight 611.
C. Flight 711.
D. Flight 911.

[单项选择]

W: Can I help you, Sir
M: Yes, can you show me the way to Gate 9 for Flight 911 to Hong Kong I’m quite confused here.

Which Flight will the man take （）
A. Flight 811.
B. Flight 611.
C. Flight 711.
D. Flight 911.

[单项选择]

[听力原文]
W: Can I help you, Sir
M: Yes, can you show me the way to Gate 9 for Flight 911 to Hong Kong I’ m quite confused here.

Which Flight will the man take （）
A. Flight 811.
B. Flight 611.
C. Flight 711.
D. Flight 911.

[填空题]Who can help you if you want to know about learning The _______________________ of the local {{B}}learndirect{{/B}}.

[简答题]There are many methods you can use to help you relieve the anger caused by any given situation in which you feel that you’ve been wronged, taken advantage of, or otherwise treated unfairly in some way. By lessening the intensity of your anger you will put yourself in a position from which you can act in a constructive and assertive manner, and communicate your feelings and needs effectively, instead of exposing your feelings on others and acting in a way that does not serve you well.
At the other extreme, some people cope with anger by suppressing it. If you have such tendency, you need to find ways to release the anger instead of burying it. Hale Dwoskin, one of the founders of the Sedona Method—a method which consists of a series of questions you ask yourself that lead your awareness to focus on what you’re feeling in the moment and gently guide you toward letting it go—has the following to say about releasing negative emotions: "The instant you stop resisting any negative emoti

[填空题]Who can help you if your hard disk crashes

[单项选择]A: If you like, I can help you paint the room tomorrow.
B: （　）.
A. Thanks a lot. But I think I can manage it myself.
B. No. Don’t worry about that.
C. I don’t like it. Thanks anyway.
D. I’m sorry. That’s not necessary.